Diablo® III

Won an auction, no item or gold refund

Posts: 502
Won an auction a couple of days ago. AH took the bid, listed "winning" in the active bids section, and also "expired" next to the item. Neither the item nor the gold was ever delivered..and I figure it's been a couple hours shy of 2 days....usually these things are worked out by now.

I have screenshots available if they would help resolve the issue.
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85 Undead Priest
5010
Posts: 3,758
02/01/2013 02:24 PMPosted by Omrakos
The AH issues are being worked on but there's no ETA at this time as to when they'll be resolved. That's all the info we have right now. No one has lost items or gold though, transactions are just being delayed much longer than people are accustomed to.

However, if you haven't received your item/gold/money after 72 hours, you should put in a support ticket ( https://us.battle.net/support/en/ticket/submit ), as directed by the sticky: http://us.battle.net/d3/en/forum/topic/7593580664

"Choose from a list of pre-defined topics", "I have an issue with a purchase or payment.",
Gold Auction House: "My purchase or payment issue is not listed here."
Real Money Auction House: "I have an issue with a Real Money Auction House purchase."

If the ticket team tries to send you anywhere else for support on auction house issues, ask them to escalate your ticket to the appropriate team.
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02/04/2013 05:34 AMPosted by Javrius
The AH issues are being worked on but there's no ETA at this time as to when they'll be resolved. That's all the info we have right now. No one has lost items or gold though, transactions are just being delayed much longer than people are accustomed to.

However, if you haven't received your item/gold/money after 72 hours, you should put in a support ticket ( https://us.battle.net/support/en/ticket/submit ), as directed by the sticky: http://us.battle.net/d3/en/forum/topic/7593580664

"Choose from a list of pre-defined topics", "I have an issue with a purchase or payment.",
Gold Auction House: "My purchase or payment issue is not listed here."
Real Money Auction House: "I have an issue with a Real Money Auction House purchase."

If the ticket team tries to send you anywhere else for support on auction house issues, ask them to escalate your ticket to the appropriate team.


^^ All that is pretty much pointless.

I along with many others have escalated only to have no help or be redirected here (pushed into the loop again).

And I've yet to hear or see one person who've had something missing for more than 24 hours since this started (about a week ago) get ANYTHING returned... their item OR gold.

We need answers or real support.
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I have put in a support ticket but they redirected me to the bugs forum. I won an auction a few days ago because the status was shown as winning but the bid period shows expired. But no item or gold was returned to me. A day later, this item no longer show up on the auction bid list. There is now no record in my log history. I need Blizzard support to help me with this matter.
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85 Undead Priest
5010
Posts: 3,758
Here's some information on the current situation: http://us.battle.net/d3/en/forum/topic/7811341468?page=2#38

To summarize, because of the current AH problems, the maximum allowed time for a transaction to complete is 5 days, instead of the usual 72 hours. The ticket system is the appropriate method to get support on this issue, and there is a special team for handling AH issues that tickets must be escalated to.

If you can get your ticket escalated, your issue will be resolved. It's just a matter of trying until you get someone who knows how to do that. Just keep asking them to escalate your ticket to the appropriate team.
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Posts: 502
lol...yea I posted here because it's where I was directed to on the support ticket. *forehead slap*. Guess in another two days I'll try to get the ticket escalated. Thanks for the feedback folks.
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Posts: 502
It finally arrived :) 3 days late...but at least it got sorted out.
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I'm so happy it finally arrived when I woke up! Error 31006 also resolved as my expired item is returned. I hope they fix AH soon as I do not want a repeat of this horrible experience.
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