Diablo® III

How long to rollback hacked account?

I opened a ticket and requested, if it's possible, a rollback of my hacked account. It's been over 48 hours and I haven't heard a reply to the ticket and the account hasn't been rolled back. What is the normal wait time for this request?
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Support Forum Agent
Posts: 35,567

It shouldn't be too long. Your issue was escalated to be reviewed for rollback eligibility. They'll be contacting you when they have an answer.

To answer your question though, there is no "normal" wait time. It's dependent on their workload primarily. They handle them in the order received so if there's a lot of people ahead of you, it takes longer.
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Thank you Omrakos for the clarification.
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It's been over 80 hours now and I haven't heard a reply to the ticket yet...
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