Diablo® III

AH Error on attempting to sell Witching Hour

85 Human Warlock
3025
Posts: 28
"Failed to Escrow an Item. The player is locked. (317402)" is what it says next to the Red Exclamation point in my AH history.

I still have The Witching Hour in my stash, but now I can't even attempt to sell it.

I get "The Witching Hour failed. (Error 0)" within two seconds of trying to sell it.

It happens only for that one item...every other item I've put up for sale works.

Any idea how to solve the problem?
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Support Forum Agent
Posts: 42,847
Magicmaster,

As you still have the item in your inventory, you've not lost anything. I'd suggest waiting a day or so and then seeing if there's still an issue putting it up for sale. Or, you might see if a trusted friend can put it up for you after trading it to them. That would show if it's a problem with your account or the item itself. Either way, if the problem is persistent, a ticket would need to be submitted asking for an escalation to the database admins to look at it.
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85 Human Warlock
3025
Posts: 28
How do I submit a ticket?

It's a day later, and the gloves still give me the same "Error 0" on trying to sell them.
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Support Forum Agent
Posts: 42,847
Magicmaster,

The issue is already being investigated now but there's no ETA for a resolution,

This article will lead you through the process of submitting a support ticket should you ever need to.

http://us.battle.net/support/en/article/contact?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
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85 Human Warlock
3025
Posts: 28
Thanks. Two days later, and same issue. Tried selling item to vendor and buying it back, and while that was successful, the item still cannot be sold (Error 0).
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I have the same issue. If you look in your completed tab, you should be a failed item with a database id.
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I have the same issue with error 0.
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Same issue here, can't save or buy anything since yesterday.
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85 Human Warlock
3025
Posts: 28
Third day, and same issue. Still can't sell the item (Error 0).

Actually, the item is listed as a failed (Error 317402...Failed to escrow item. Player locked.) twice under two database ID's:

1364629363 and 1364626936.
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Why dont you just sell it to a player?
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85 Human Warlock
3025
Posts: 28
It has now been over a week and the weekly maintenance is over. I am still getting the exact same error (Error 0) when trying to sell the item in my inventory.
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Support Forum Agent
Posts: 42,847
Magicmaster,

I'm sorry, but there are no updates to share with you. They're aware of the problem and still investigating the cause.

Did you ever see if a trusted friend was able to put it up on the AH or not? I suspect it still won't work as what you've described so far seems to indicate an issue with the actual item and not your account, but it might help to know if it can be auctioned by another account.
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Support Forum Agent
Posts: 42,847
Magicmaster,

Here's an actual update. They've been able to reproduce it in QA more or less.

http://us.battle.net/d3/en/forum/topic/7923993843
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85 Human Warlock
3025
Posts: 28
No, I have no "trusted friends" that play Diablo, sad to say.

Thanks for the update! It's encouraging to see that it can be reproduced.
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85 Human Warlock
3025
Posts: 28
The instructions on the link you gave indicates that I should try "clearing" the AH completed items list. I've searched and searched and can find no ways that I can do this. Can you help, please?
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85 Human Warlock
3025
Posts: 28
Will be two weeks tomorrow, and still am unable to sell the Witching Hour in my stash (Error 0). And, I still have no idea how to "clear" the AH completed list.
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