Customer Service Representative
Thank you for taking the time to contact Blizzard Entertainment Customer Support. I do understand your frustrations, as Hardcore character's of any level present a unique challenge with the ultimate result if something happens.
However, we simply are not able to fulfill your request. We cannot alter heroes, followers, artisans, or achievements. Hardcore characters cannot be recovered regardless of what mechanism may have led to their deaths. This includes any issues with the server.
For more information on restorations in Diablo III, see our support article: http://www.battle.net/support/article/4600047
We hope that you continue to enjoy your adventures in Sanctuary!
Game Master Tyghaing
this is the answer from blz~.
pity for the big corp's answer