I did not find more appropriate forum section to contact blizzard support directly, so i'll post it here.
At first i would like to thanks you for your perfect games. Unfortunately i have very unstable internet connection and i lost already some heroes in diablo 3 by that reason. Of course i understand that death in hardcore mode is permanent and i like it. I guess that many peoples have the same problems with internet connection and it is not exactly fairly when you loose your hero because of internet provider.
I propose the following solution:
When internet connection becomes down, everything in the game stops. The game will start from that same moment after reconnection. This way will give a chance for the player to survive. At the same time this solution will provide defense from swindlers, who purposely will disconnects in hard situation in the game.
I believe that some kind of that idea could make the game a little bit better for many peoples.
Thanks in advance for your response.