Diablo® III

Error code blzpts00001 while trying to instal

how do i fix this?
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Support Forum Agent
Posts: 37,120
PlayEdUdE,

This error is usually linked to Agent.

Could you try what's described in the following article please?

https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
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still didnt work same message.
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Support Forum Agent
Posts: 37,120
PlayEdUdE,

Do you use an antivirus app? If so, have you tried temporarily disabling it?
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just tried that.
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Support Forum Agent
Posts: 37,120
PlayEdUdE,

See if this support article helps:

https://us.battle.net/support/en/article/enabling-windows-secondary-logon-service?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS
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o_O
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Support Forum Agent
Posts: 37,120
PlayEdUdE,

Please stop with the short posts like that. You're not going to get an answer from me every 15 seconds. Just post a reply to my suggestion/question and then wait. Bumping it repeatedly like that is going to get the thread locked.
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so far it seems to be working now, thanks a bunch for your time.
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says installing 0.0% waiting for it to move.
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stuck at 0.0% lol..
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Failed to get a required file it says...
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so its been 2 hours...
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Support Forum Agent
Posts: 37,120
PlayEdUdE,

Can you tell me which antivirus program you use? Also, any other internet security apps like a software firewall or things like Peerblock?

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.
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