Diablo® III

Serious isssues with Mac and 1.0.7 HelpPlease

On issue that randomly occurs to me is the cursor on my game screen is not longer there. I can still click and fight but its a whole of hitting the shift key and trying to aim in one direction. The cursor doesn't come back unless i reboot or sometimes complete a quest (sometimes worked for D but not for Skele king). Happens to me since patch 1 in 5 games.

Another issue is that in two games since patch my keyboard for some reason will not type. I cant hit any hot keys or potions! Almost died a couple times due to this (HC). I was able to click and run away but the only way to use skill was manually click it on bottom of screen.

I have had at least 5 or more random crashes after completing a major quest or act. Just poof game shut down. Im not sure if anyone else is having similar issue im sure they are. Is there anything i can do to fix this on my end.

P.S. have updated all my software and firmware for MAC book pro less then a year and half old.
MK
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I've had this issue sporadically pre-patch. (I haven't seen it post-1.0.7 but I haven't played much since then.)

Switching to windowed mode, tabbing out and back in, and switching back to fullscreen generally restores the cursor.
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Blizzard Employee
Posts: 14,784
Can you post your system specs so we can look into this?

    1. Launch Diablo III.
    2. Put Diablo III into Windowed Mode if it is not already in Windowed Mode.
    3. From the system menu bar, select Help > Copy Support Information: http://i49.tinypic.com/33njnzn.png
    4. Paste the contents of the copied system information here (Command-V)
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I also have this problem since the patch.

Software:

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
64-bit Kernel and Extensions: No
Time since boot: 1 day3:20

Hardware:

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 3 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP41.0081.B07
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5

Graphics/Displays:

NVIDIA GeForce GT 120:

Chipset Model: NVIDIA GeForce GT 120
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0640
Revision ID: 0x00a1
ROM Revision: 3386
Displays:
M261VP:
Resolution: 1920 x 1080 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: UKJBAL0100001
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Interlaced: Yes
Television: Yes
Display Connector:
Status: No Display Connected

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
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Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i5
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.68f99
Serial Number (system): C1MGRNJ0DV13
Hardware UUID: 7EF38199-AABB-50C8-895A-ED92D1F7B24D
Sudden Motion Sensor:
State: Enabled

Intel HD Graphics 3000:

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0126
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

do u need more info that that?
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Software:

System Software Overview:

System Version: OS X 10.8.2 (12C3006)
Kernel Version: Darwin 12.2.1
Time since boot: 27 minutes

Hardware:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Boot ROM Version: MBP101.00EE.B02
SMC Version (system): 2.3f32

Graphics/Displays:

Intel HD Graphics 4000:

Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
gMux Version: 3.2.19 [3.2.8]

NVIDIA GeForce GT 650M:

Chipset Model: NVIDIA GeForce GT 650M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0fd5
Revision ID: 0x00a2
ROM Revision: 3688
gMux Version: 3.2.19 [3.2.8]
Displays:
Color LCD:
Display Type: LCD
Resolution: 2880 X 1800
Retina: Yes
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.US
Keyboard Layout: ANSI
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My game slowdown now. Pre-patch I played with the same configuration. Now, even if I reduce all video options, the game is painfully slow.

Software:

System Software Overview:

System Version: OS X 10.8.2 (12C60)
Kernel Version: Darwin 12.2.0
Time since boot: 51 minutes

Hardware:

Hardware Overview:

Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2,5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: IM121.0047.B1F
SMC Version (system): 1.71f21

Graphics/Displays:

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C2950H-170
EFI Driver Version: 01.00.544
Displays:
iMac:
Display Type: LCD
Resolution: 1920 x 1080
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort

Other:

Input Source ID: com.apple.keylayout.USInternational-PC
Keyboard Layout: ANSI
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Blizzard Employee
Posts: 14,784
@aleguarita - This is a thread relating to some mouse issues and crashes. You will need to create a new thread for performance issues.

@Everyone else - Thanks for the information, I'll send this up for review.
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