Diablo® III

2 Days after patch still cannot play

{
"uid" : "diablo3_enus",
"config" : {
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"expansion_level" : 1.000000,
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"ptr" : false,
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"switcher" : false,
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"priority_file_layout" : "Retail",
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"priority_file_path" : "Diablo III.pfil",
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"binary_launch_path64" : "",
"shortcut_target_path" : "",
"uninstall_path" : "C:/Program Files/Common Files/Blizzard Entertainment/Diablo III/Uninstall.exe",
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"supports_offline" : true,
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],
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"-uid",
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],
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"game_data_hash" : "39B4E5928D402235676F46D99884974C",
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: {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"enGB\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"]\r\n\t\t}\r\n\t},\r\n\t\"diablo3_ruru\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"patch_url\" : \"http://ruRU.patch.battle.net:1119/patch\",\r\n\t\t\t\"display_locales\" : [\"ruRU\"],\r\n\t\t\t\"launch_arguments\" : [\"-launch\",\"-uid\",\"diablo3_ruru\"]\r\n\t\t}\r\n\t},\r\n\t\"ruru\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"ruRU\"]\r\n\t\t}\r\n\t},\r\n\t\"diablo3_eses\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"patch_url\" : \"http://esES.patch.battle.net:1119/patch\",\r\n\t\t\t\"display_locales\" : [\"enGB\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"],\r\n\t\t\t\"launch_arguments\" : [\"-launch\",\"-uid\",\"diablo3_eses\"]\r\n\t\t}\r\n\t},\r\n\t\"eses\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"enGB\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"]\r\n\t\t}\r\n\t},\r\n\t\"diablo3_ptpt\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"patch_url\" : \"http://ptPT.patch.battle.net:1119/patch\",\r\n\t\t\t\"display_locales\" : [\"enGB\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"],\r\n\t\t\t\"launch_arguments\" : [\"-launch\",\"-uid\",\"diablo3_ptpt\"]\r\n\t\t}\r\n\t},\r\n\t\"ptpt\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"enGB\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"]\r\n\t\t}\r\n\t},\r\n\t\"diablo3_kokr\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"patch_url\" : \"http://koKR.patch.battle.net:1119/patch\",\r\n\t\t\t\"display_locales\" : [\"koKR\"],\r\n\t\t\t\"launch_arguments\" : [\"-launch\",\"-uid\",\"diablo3_kokr\"]\r\n\t\t}\r\n\t},\r\n\t\"kokr\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"koKR\"]\r\n\t\t}\r\n\t},\r\n\t\"diablo3_zhtw\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"patch_url\" : \"http://zhTW.patch.battle.net:1119/patch\",\r\n\t\t\t\"display_locales\" : [\"enUS\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"],\r\n\t\t\t\"launch_arguments\" : [\"-launch\",\"-uid\",\"diablo3_zhtw\"]\r\n\t\t}\r\n\t},\r\n\t\"zhtw\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"enUS\",\"esMX\",\"ptBR\",\"koKR\",\"zhTW\",\"deDE\",\"esES\",\"frFR\",\"itIT\",\"plPL\",\"ruRU\"]\r\n\t\t}\r\n\t},\r\n\t\"diablo3_zhcn\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"patch_url\" : \"http://zhCN.patch.battle.net:1119/patch\",\r\n\t\t\t\"display_locales\" : [\"zhCN\"],\r\n\t\t\t\"launch_arguments\" : [\"-launch\",\"-uid\",\"diablo3_zhcn\"]\r\n\t\t}\r\n\t},\r\n\t\"zhcn\" : {\r\n\t\t\"config\" : {\r\n\t\t\t\"display_locales\" : [\"zhCN\"]\r\n\t\t}\r\n\t}\r\n}",
"patch_application_complete" : true,
"download_complete" : true,
"background_download_available" : false,
"background_download_complete" : false,
"perform_ogg_to_wav" : false,
"baseline" : "",
"preinstalled" : true
}
}

FIX IT !!!!!!!
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Support Forum Agent
Posts: 38,294
AbysSeraphim

What happens when you try to play? Are you getting any error messages?
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First, when I try to log in it said I haven't patch yet and it will automatically download the patch
but I keep stuck at 0.1 %
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Support Forum Agent
Posts: 38,294
AbysSeraphim

Try this:

1. Make sure that Windows is set to show hidden files.

Here's how to do that: http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files

2. Navigate to the C:\ProgramData folder and delete the Battle.net folder and the Blizzard Entertainment folder.
3. Navigate to the Diablo III folder and delete the "Updates" folder.
4. Launch Diablo III.

Let me know what happens.
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I'm available Monday through Friday from 11AM to 8PM Pacific Time
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I have to do this once I get back to home . Thanks for the help though. I will let u know the result as soon as I get back my house.
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it still stuck .... how I gonna fix that ?
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Support Forum Agent
Posts: 38,294
AbysSeraphim

1. What security programs do you have installed?

2. Check that the Windows Secondary Logon service is enabled: https://us.battle.net/support/en/article/enabling-windows-secondary-logon-service?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS

3. Make sure that your version of Flash is up to date: http://get.adobe.com/flashplayer/

Don't install the McAfee Security Scan
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I'm available Monday through Friday from 11AM to 8PM Pacific Time
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I already done all you said but it still stuck and cant load.....
I am using AVG and I disable it temporarily also cannot
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Let me correct it ~It been 4 days :)
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Support Forum Agent
Posts: 38,294
AbysSeraphim

Sometimes disabling security programs is not enough. If you are willing to try, I would temporarily uninstall AVG.

If you want to try that, you should use the AVG Remover to ensure it's removed properly.

Here's a link where that can be found: http://www.avg.com/us-en/utilities
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