Thank you for taking the time to contact Blizzard Entertainment Customer Support.
I'm afraid that Customer Support is unable to intervene with issues regarding the auction house. We cannot reimburse for purchases or grant items.
Transactions in the Diablo III Auction House may occasionally take some time to process before the money and item are delivered to the appropriate parties.
Auctions may take up to 10 days for delivery in certain circumstances. If you have not received your item or money after 10 days have passed, please reply to this ticket for assistance. For more information about this, check our post here: http://us.battle.net/d3/en/forum/topic/7810092950
For additional information on the Diablo III Auction House, see the Auction House support article collection here:
Thank you again for contacting us. We hope that you continue to enjoy your experience in Diablo III.
Game Master Aynieth