03/05/2013 10:36 PMPosted by LylirraNo disrespect to Lylirra and company, but having someone deep involved in the game answer questions is great.
Amount of disrespects taken? Zero. ;)
The role of a CM really comes down to three things: engaging with our players, providing relevant communication, and representing the voice of both the community and the developers. We're sort of like shepards, but instead of managing adorable little sheep, we manage information -- information from developers to players, as well as information from players back to developers. When it comes to getting information to players from developers, though, sometimes it's better or more meaningful if it's coming from the source (i.e. from the developers themselves). We totally, 100% agree.
Things like patch notes, feature previews or announcements, polls, highlighting cool things the community has done, hotfix updates...that's all firmly within the realm of community management. Explaining design philosophies and discussing how those philosophies have contributed to certain decisions or are influencing future changes? Sure, we can do that (and often do), but those are the kinds of details we know players would prefer to hear from the development team directly whenever possible/appropriate.
So, our job as CMs -- or at least part of our job -- is to work with designers like Wyatt and Travis to publish developer journals and patch previews or host Q&As, and it's ultimately why we encouraged them to join us on the forums. I'm super excited they were on board with posting, because they're awesome people (and awesome designers), and I know they can help provide the kind of interaction so many of you appreciate.
That all said, the main focus of our developers is and will always be developing the game, so you're going to see CMs posting far more often. We hope to continue this trend of increased communication, though -- not only because it's something you've [url="http://us.battle.net/d3/en/forum/topic/7392739689?page=1"]asked for[/url], but also because we know it's important.
Not sure if trolling or not.... :p