Diablo® III

Cannot play latency is at zero

Hi,

I'm on the Americas server and whenever I connect whether single or multiplayer it takes too long and when I finally do the latency is at zero. I would have to wait for a long time for the latency to move but it will be set to a high number and the game is still unplayable.

I have done a trace route and a path ping test. Pls. advice as to what steps I can take to let me play the game.

Trace Route:

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 14 ms 19 ms 22 ms 100.64.0.1
2 19 ms 13 ms 12 ms 121.96.7.26
3 12 ms 16 ms 12 ms 121.96.7.26
4 13 ms 26 ms 33 ms 121.96.7.13
5 13 ms 17 ms 12 ms 121.96.1.106
6 36 ms 21 ms 15 ms 202.78.119.1
7 262 ms 265 ms 259 ms hnk-b2-link.telia.net [80.239.132.117]
8 271 ms 285 ms * las-bb1-link.telia.net [213.155.134.194]
9 270 ms * 284 ms att-ic-153025-las-bb1.c.telia.net [80.239.193.214]
10 228 ms 202 ms 232 ms cr1.la2ca.ip.att.net [12.123.132.129]
11 208 ms 204 ms 190 ms gar20.la2ca.ip.att.net [12.122.128.181]
12 209 ms 218 ms 211 ms 12-122-254-234.attens.net [12.122.254.234]
13 350 ms 209 ms 221 ms mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Path ping test

Tracing route to 12.129.209.68. [12.129.209.68]
over a maximum of 30 hops:

1 100.64.0.1
2 121.96.7.26
3 121.96.7.26
4 121.96.7.13
5 121.96.1.106
6 202.78.119.1
7 hnk-b2-link.telia.net [80.239.132.117]
8 las-bb1-link.telia.net [213.155.134.194]
9 att-ic-153025-las-bb1.c.telia.net [80.239.193.214]
10 cr1.la2ca.ip.att.net [12.123.30.6]
11 gar29.la2ca.ip.att.net [12.122.129.241]
12 12.122.251.190
13 mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0/ 100 = 0% |
1 20ms 0/ 100 = 0% 0/ 100 = 0% 100.64.0.1
0/ 100 = 0% |
2 25ms 0/ 100 = 0% 0/ 100 = 0% 121.96.7.26
0/ 100 = 0% |
3 26ms 0/ 100 = 0% 0/ 100 = 0% 121.96.7.26
0/ 100 = 0% |
4 29ms 0/ 100 = 0% 0/ 100 = 0% 121.96.7.13
0/ 100 = 0% |
5 21ms 0/ 100 = 0% 0/ 100 = 0% 121.96.1.106
1/ 100 = 1% |
6 38ms 1/ 100 = 1% 0/ 100 = 0% 202.78.119.1
2/ 100 = 2% |
7 272ms 11/ 100 = 11% 8/ 100 = 8% hnk-b2-link.telia.net [80.239.132.117]
0/ 100 = 0% |
8 278ms 3/ 100 = 3% 0/ 100 = 0% las-bb1-link.telia.net [213.155.134.194]
9/ 100 = 9% |
9 276ms 12/ 100 = 12% 0/ 100 = 0% att-ic-153025-las-bb1.c.telia.net [80.239.193.214]
88/ 100 = 88% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr1.la2ca.ip.att.net [12.123.30.6]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.190
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]

Trace complete.
Reply Quote
Any help will be much appreciated

Thanks
Reply Quote
up
Reply Quote
Support Forum Agent
Posts: 33,544
SirAustin

8 271 ms 285 ms * las-bb1-link.telia.net [213.155.134.194]
9 270 ms * 284 ms att-ic-153025-las-bb1.c.telia.net [80.239.193.214]


It looks like your latency issue might be related to your ISP's peering partner, Telia. Your connection looks fine while it is going through your ISP's local network, but once it gets into Telia's network, it starts losing data. That data loss is represented in the tracert by the asterisks. Since this is something outside of our network, there is not much we can do. However, you should be able to contact your ISP so that they can look into this further, as they may have to contact their peering partner to look into this from their end.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
Reply Quote
Hi thanks for the respose, I'm sorry but I don't know what peering partner means. If your referring to Telia isn't it one of your servers? Also is my path ping ok? There are couple of lines with values above 0%.

5 21ms 0/ 100 = 0% 0/ 100 = 0% 121.96.1.106
1/ 100 = 1%

6 38ms 1/ 100 = 1% 0/ 100 = 0% 202.78.119.1
2/ 100 = 2%

8 278ms 3/ 100 = 3% 0/ 100 = 0% las-bb1-link.telia.net [213.155.134.194]
9/ 100 = 9% |

9 276ms 12/ 100 = 12% 0/ 100 = 0% att-ic-153025-las-bb1.c.telia.net [80.239.193.214]
88/ 100 = 88% |

I appreciate the help.
Reply Quote
Support Forum Agent
Posts: 33,544
SirAustin

Peering partners are just servers that belong to one ISP, but are used by another ISP in order for their connection to be reach it's destination.

AT&T is our backbone. As far as I'm aware, Telia is not part of our network. It just shows up in our tracerts because they are used by other ISPs.

As far as you path ping goes, it looks OK, but there are a few lines that show some lost data packets, which pretty much correlates what was shown in the trace route.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
Reply Quote
Hi,

Thanks again for the response. I'm still confused though I got the idea about telia being part of your server here https://sea.battle.net/support/en/article/performing-a-traceroute. It says

"Because of the safeguards that protect our Battle.net servers, you may notice later hops in your trace route failing with an error message such as 'Request Timed Out' or 'Destination Net Unreachable'. You may also see inflated latency numbers. You can ignore any error messages you receive after contacting our servers as they do not indicate a problem with your internet connection. To identify our servers, look for the following suffixes: attens.net, att.net, alter.net, telia.net."

Thanks
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]