Diablo® III

[BUG] AH buyout cannot be claimed (2)

[Summary]
This is a repro of this bug report that happened to me a while back.

http://us.battle.net/d3/en/forum/topic/8088129559#2

Although that last issue was resolved after a few hours, this new issue I have has persisted for more than 24 hours now.

Unclaimed Item: Natalya's Bloody Footprints
OrderID: 1432699701

Problem: The item was purchased via buyout, but the item never appeared on the completed list.

Screenshots:
http://oi49.tinypic.com/1h4ged.jpg

http://i48.tinypic.com/v5d1df.jpg
Edited by Vendetta#1450 on 3/18/2013 12:47 AM PDT
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Quality Assurance
Please read our sticky related to Auction House Issues.

http://us.battle.net/d3/en/forum/topic/7593580664
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Don't feel bad, brother. I am going 5+ days on a pair of pants I bought for 197mil last week. Support Rep told me that the item was in my Completed Tab, and if I couldn't see it, then I was affected by the bug described in the known issues sticky.

Any ETA on when you guys might have this issue fixed, Vasadan? I would imagine that people not getting the items they paid would be a top priority.
Edited by EddardStark#1833 on 3/18/2013 1:58 PM PDT
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Don't feel bad, brother. I am going 5+ days on a pair of pants I bought for 197mil last week. Support Rep told me that the item was in my Completed Tab, and if I couldn't see it, then I was affected by the bug described in the known issues sticky.

Any ETA on when you guys might have this issue fixed, Vasadan? I would imagine that people not getting the items they paid would be a top priority.


Actually, as soon as I reported this, a few moments after the buyout got pushed into my completed items. I think you just need to keep reporting it for now as they somehow can manually push your item that you ordered.
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This just happened to me as well. Order# 1440535662 - Firewalker boots. It did not show up in the completed item pane. I thought maybe it was slow or hung up so got out of the game and restarted it. It is sill missing. :(
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Did you read the post the blue linked?

The item will almost always show up on its own. It can take anywhere from a few minutes to a few days. Blizzard's policy is that if it doesn't show up in 4 days then you can contact them and they'll do whatever they do to get the item to you. The instructions are in the post the blue linked.
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i once had a item that appeared 5 days . Blizzard claims it will take 4-5days max. it will come somehow.. sigh
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