Diablo® III

Can't log on - error?

100 Night Elf Druid
16160
Posts: 67
I have an authenticator on my account and it says I entered the wrong log in information every time I put it in. My password is correct, my authenticator code is correct, and it's allowing me on my World of Warcraft account but not Diablo 3. Diablo 3 prompts me for my authenticator and World of Warcraft does not, so I'm assuming it has something to do with the authenticator? Any suggestions?
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100 Night Elf Druid
16160
Posts: 67
Nevermind, my cell phone wasn't connected to the wireless so it wasn't working properly. Fixed.
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Support Forum Agent
Posts: 42,847
Fluffytoy,

That's odd. The authenticator doesn't use a cell connection to work. Once it's been added to your account, it's just an app that generates a time-sensitive code to use for logging in. Perhaps you re-synced it along the way which usually resolves such issues?
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