Diablo® III

Cursor disappearing in boss fights

I'm running OS X 10.8.3, more often than not in the Azmodan boss fight and the Ghom fight, the mouse will become invisible. i can still move/attack, i just cant see the mouse to direct these actions.
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There are lots of reports of this over on the Mac Tech Support forums and a blue responded asking for more information. That was a few days ago though and I don't think there has been an update yet.

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Support Forum Agent
I touched base with our team and what we need is to see what exact settings you're running. Can y'all do me a solid and post your D3Prefs.txt file on pastebin.com?

    1. Launch Diablo III.
    2. Put Diablo III into Windowed Mode if it is not already in Windowed Mode.
    3. From the system menu bar, select Diablo III > Show in Finder > Game Preferences: http://oi48.tinypic.com/2yoa1qu.jpg
    4. Open D3Prefs.txt.
    5. Copy/paste the file contents to http://pastebin.com and link the url here.
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Having the same problem here is my pastebin.

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For me the curser disappears everytime I begin a battle with a boss. It has not happened any other time. BTW... it's been really hard to battle bosses without a curser, but if I move my mouse around enough the boss gets highlighted in red and I attack! Once the boss is dead the curser remains gone until I exit the game and restart.
Hope this helps.
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Same here! Seriously get this bug done, it almost killed me on a Hardcore Boss Fight. Only to the fact i'm playing a WD and had enough ressources, it didn't kill me. I can here you saying "your fault" we dont ressourrect Hardcore Chars..*sigh*
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Same issues here Its dam annoying!! Any other time and you would be able to muddle through but bosses COME ON ! i just want to add after playing the game some more its not every boss fight and its alway to do with the cinematic for example when diablo starts destroying the arch and all the angels fall i loose my curser then too. I'm going to compile a list of exact places where this happens, i hope this will aid your investigation
Edited by wolfman95#2180 on 4/1/2013 11:56 AM PDT
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Now here is something interesting while my curser was gone i found my way to the customer support tab and clicked it to edit the previous comment and when i whet back into the game my curse had returned seems as tho minimising and the maximising the game gave me my curser back.
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btw used mouse: Razer Naga
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Support Forum Agent
Thanks. I've sent everything up for review :)
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quick fix - works for me... is to hit "command key and M" together to send the game into window mode. this brings the cursor back with no problem... if you hit it again it will resume full screen mode with the cursor intact... kind of a pain but it does the job until blizzard gets the bug out. It seems like the issue is that blizzard hides the cursor during the movie cut scenes. For some reason the code to enable the cursor after the movie scene is susceptible to not functioning if there is lag or packet loss during the initialization of gameplay after the movie scene. I think a more complicated fix for blizzard would be to rewrite the code so as to actively hide the cursor for 1 second at a time (time running out would make the cursor visible) until the cut-scene has ended. that way if the code fails you see the cursor during the movie, but you still have it afterwards. Much better than toggle view on and off.
Edited by AlertGavin#1138 on 4/3/2013 6:13 AM PDT
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Full-screen mode, 10.8.3
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The quick fix works for me too.

I never knew it was a bug I have just been dealing with it.

I do not think mine is associated with a boss fight but I get it when I bounce back between safari or iTunes and back into game. Sometimes it happens immediately after coming back into D3 or a bit after but I just pop back out and click on anything and back in and I am good again.

I am not on my machine now but I can tell you I have the latest 27 inch iMac with a 3.4G i7, 2 G GTX 680MX video card, fusion drive, and 32 G RAM.
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I noticed this happening only when I had the game in windowed mode, and I chose to skip the cutscene using the ESC key.
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Support Forum Agent
Looks like we finally got this reproduced! Here are the details on how we manage to get this reproduced.

[Mac] In windowed fullscreen mode, the mouse cursor can disappear after a cutscene

Sound accurate?
Edited by Machkhan on 5/1/2013 9:56 AM PDT
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It's only ever happened to me when fighting Ghom, more specificially at the beginning when he starts farting.

10.8.3 full screen.

Edited by The47thSen#6728 on 5/2/2013 10:55 AM PDT
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Hi Machkhan,

Yes. It's always directly after the cutscene. Although, it's never happened to me when I let the cutscene play all the way through – only when I chose to skip it.

In addition, I've never played in Fullscreen windowed mode; it has only occurred while playing in windowed mode. It's never happened when I played in Fullscreen mode.

Thanks for looking into the issue! Now that I'm finally getting around to playing hardcore (and really enjoying it), I wouldn't want to die because of this issue.
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