Received an e-mail this morning from Blizzard saying my account has been banned because of 3rd party tools, botting, etc. I haven't play D3 since launch, I quit after the first week. I'm not even sure I have the game installed, lol.
I generated a ticket like I'm supposed to 4 hours ago, just waiting on a response. I just wanted some feedback here to help me understand what I could have done wrong. Here is the story:
When D3 first launched I didn't have an authenicator, which I regret now after all of these problems. I logged into the game and noticed something strange, I have a bunch of new friends in my friendlist. People I didn't know who they were. (WTF!?) So I started deleting these people and continued playing. A day later I noticed my character was missing all of his money. Someone had somehow hacked me and robbed me blind but didn't bother to change my password.
So I change my password. Same thing happens again... someone steals my money.
I was obviously really upset so I quit the game. I didn't want to get robbed anymore and I didn't even consider getting the keychain/mobile authenticator.
FLASH FORWARD - 1 month ago.
I've been receiving e-mail alerts about suspicious activity. Account lockouts, etc.No problem, I just reset my password and carry on. I don't play any Blizzard games anymore so I've just been responding to these e-mails, because I did pay for SC2 and D3, I didn't want to get banned or lose access to my account.
Last month I received this e-mail for lock out. I decided to finally go ahead and get the mobile authenticator. I even changed password to something unique (so unique I forgot what the Hell it was this morning). I thought everything was swell...
FLASH FORWRD - Today
I get another e-mail, no warning, no lockout e-mails, notta. Just a flat out, I'm banned from D3. Naturally, I thought it was spam. So I logged into BNET and checked out D3. BANNED. Sweet, awesome... this is just flipping incredible.
First thing I do is add another layer of security, SMS alerts. I didn't want this originally because I didn't want to get spammed by Blizzard. I also made an open ticket to blizzard, Ticket (Ticket US36466835) if any of you Blizzard folks are reading.
This is just all crazy to me. I keep my computer protected with virus protection, I even ran a scan recently, no malware could be found using malwarebytes, spybot and AVG. I don't pirate games or visit suspicious websites. I don't even research blizzard games and I sure as Hell don't open up those suspicious e-mails for phishing attempts.
This really sucks man. I'm wanting to buy the Zerg expansion but I don't know if I can trust my account. Seems like no matter what I do I keep getting locked out and in Diablo 3 somehow my character keeps getting hacked.
I read somewhere a long time ago that people can somehow hack player sessions ID's. Do you think someone got ahold of this last year and somehow has free reign to my account without having to know my authentication number or password to login? I have the authentication set to use code at EVERY login.
I don't even play Blizzard games anymore, it has been since D3 release. I keep getting hacked somehow even with an mobile authentication method.