Diablo® III

Stuck on Black screen after hitting Play

90 Troll Priest
Posts: 1,841
I last played Diablo sometime last November or October on this same computer, so when I tried to start it up again after it updated it went to a black screen and got stuck there as unresponsive. No matter how many times i restart it, it keeps getting stuck on the black screen and goes non responsive.

DirectX is up to date

My vid card is the same as when i last launched it : ATI Mobility Radeon HD 6370

Windows 7 64 bit

Think maybe the launcher got corrupted somehow?
Edited by Clova#1527 on 3/25/2013 4:10 AM PDT
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- Technical Support
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This is usually either video settings or a firewall issue.

1. First ensure that your firewall is set to allow the updated game through.
2. They did a patch that re-set all the vid settings at some point. Try running in windowed mode and see if that will allow you to get back to the setting options. It may also let you see any firewall pop ups and attend to them.

a. Navigate to My Documents>Diablo III > D3Prefs.txt
b. Edit DisplayModeWindowMode "0" to say DisplayModeWindowMode "1"
d. Restart Game
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