Diablo® III

Stuck on Black screen after hitting Play

90 Troll Priest
8865
Posts: 1,841
I last played Diablo sometime last November or October on this same computer, so when I tried to start it up again after it updated it went to a black screen and got stuck there as unresponsive. No matter how many times i restart it, it keeps getting stuck on the black screen and goes non responsive.

DirectX is up to date

My vid card is the same as when i last launched it : ATI Mobility Radeon HD 6370

Windows 7 64 bit

Think maybe the launcher got corrupted somehow?
Edited by Clova#1527 on 3/25/2013 4:10 AM PDT
Reply Quote
- Technical Support
Posts: 19,511
View profile
This is usually either video settings or a firewall issue.

1. First ensure that your firewall is set to allow the updated game through.
2. They did a patch that re-set all the vid settings at some point. Try running in windowed mode and see if that will allow you to get back to the setting options. It may also let you see any firewall pop ups and attend to them.

a. Navigate to My Documents>Diablo III > D3Prefs.txt
b. Edit DisplayModeWindowMode "0" to say DisplayModeWindowMode "1"
c. SAVE
d. Restart Game
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)

Reported!

[Close]