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Resetting Your Password
If your account has been locked for security reasons, resetting the password can unlock the account without the need to phone in.
Visit the Password Reset page to begin. https://us.battle.net/account/support/password-reset.html?utm_source=internal-support_forums&utm_medium=postingsticky&utm_campaign=BlizzardCS
-Enter your Battle.net email address, your first and last name as it appears on the account, and the security captcha. Press continue.
-If you have SMS Protect set up, you will be sent a code to your mobile device. Enter the code provided. You will then be able to change your password.
-If you do not have SMS Protect set up, you will be prompted to provide either the answer to your secret question or the first six digits of a game key for one of the titles: World of Warcraft including the expansions, StarCraft II: Wings of Liberty, or Diablo III.
-If the information provided is correct, a confirmation email will be sent to the registered email address. Click the link in the email to complete the password reset process & create a new password.
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