Diablo® III

Rollback Policy Updated for the Americas and Europe

Community Manager
Last December, we made some changes to our regional account rollback policy for players in our Asia region. We implemented this update to protect the in-game economy from the noted rise of false compromised account claims by players attempting to gain duplicate items.

This policy has proven very effective in helping reduce the number of duplicate items in the game while still allowing us to assist legitimately compromised players, and now we’re ready to roll it out for our Americas and European regions.

[What's Changing]

Starting on Tuesday, April 2, all character equipment including weapons and armor restored via the Diablo III rollback service will become bound to the restored account. This means restored items cannot be traded with other players or posted on the auction house, but that they can still be shared with other characters on the account and sold to merchant NPCs.

As always we are committed to continuing to monitor the overall health and economy of the game and make additional tweaks if necessary.

[Protecting Your Account]

Considering that the rollback service is intended to help players whose accounts have been compromised, we obviously wish that no one ever needed to use it. The best way to help protect yourself from account compromise is to secure your PC and Battle.net account, for example by adding a Battle.net Authenticator. While no security measure is completely foolproof, we've often found that many accounts are compromised a second time simply because players do not take any action to protect themselves after being compromised the first time.

To learn more about the Battle.net Authenticator and some best practices for securing your PC against viruses and malware, check out the links below.

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i like :D. good idea
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Does this apply to items already restored?
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good move
Edited by Archaster#1809 on 3/26/2013 10:52 AM PDT
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will this remove or bind up the obvious dupe flood in the AH?
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This had to be done way~~~~ before... AH is already full of duped items... those dupers from Asia server moved to America and Europe server since they changed rollback policy in Asia long time ago.
Edited by Gure#1645 on 3/26/2013 10:55 AM PDT
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03/26/2013 10:48 AMPosted by Arcto
Does this apply to items already restored?


no

03/26/2013 10:40 AMPosted by Lylirra
Starting on Tuesday, April 2
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Fix the guy in bastions keep who blocks me. What is the reasoning behind annoying people playing the game?
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Thanks! I have to ask though: why on earth did you wait so long to do this?
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About time.
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How about gold and other commodities?
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03/26/2013 10:56 AMPosted by Eddizel
There should be some sort of warden or blizzard bot that tracks the AH and immediately buys duped items and destroys them. The seller will get their gold or money but at least the item is taken out of circulation. Could go a step further after that and investigate accounts that had the items, but I would be happy if at least that first step was being taken. Get these dupes out of the system!


That would be a dupper dream! He will be able to sell everything for 2b, instantly!
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I wonder why, if they did this on the Asia server last December, did it take 3 more months to do it on the America's server.
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I feel like the dupers will not be stopped completely. They'll still do it, except on half the scale as they have done before. They should just not allow rollbacks AT ALL. If you're dumb enough to get hacked, then suck it up, you messed up for many reasons, simplest of which is not using an authenticator.
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good change, hope stuff like gems etc is also acc bound after roll back tho..

edit: oh well, better than nothing but i guess high end gems are the most "duped"/rollback abused ingame
Edited by Odin#1507 on 3/26/2013 11:27 AM PDT
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Community Manager
03/26/2013 11:06 AMPosted by Singleton
How about gold and other commodities?


Gold and other commodities will not be bound, only wearable items. When implementing policy changes like this that can affect the in-game economy as well as a player's experience, it's really important to us to take a measured approach.

That said, binding wearable items is a first step. We'll be monitoring how/if this policy change improves the issues we've had with false compromise reports in the Americas and Europe, and are totally open to making additional changes as needed (which may include adjusting how commodities are restored during rollbacks as well).
Edited by Lylirra on 3/26/2013 11:33 AM PDT
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So they can still dupe gems using the rollback?

Make the gems bound to account also.
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Community Manager
03/26/2013 11:15 AMPosted by AxeLord
I wonder why, if they did this on the Asia server last December, did it take 3 more months to do it on the America's server


Account compromise issues were particularly pronounced in our Asia region, much more than the Americas or Europe, so we decided the policy change would make the most sense to roll out in that region first and then monitor how it affected false compromise claims.

We saw really good results after this policy was implemented there, and now we're really happy to be bringing the same policy update to our players in NA, LatAM, ANZ, and EU. :)
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