Diablo® III

Diablo III Accounts Suspended

Hi Blizzard,

According to Singapore Timezone (GMT +8), I received emails from both of my accounts.

1st email stated that my main account was temporarily disabled and 2nd email stated my 2nd account was permanently closed.

I have act according to the procedures for the 1st email, however I was banned instead of unlock. Next, I continue to appeal and was also rejected.

I have also submitted a ticket for my 2nd account and also was reject after a few attempts of appealing.

Do advise what could possible to ban my both account? I am the owner of this 2 accounts and I played as normal and it is wrong to have transfer 1B gold between my accounts?

Please assist me, thank you.

Content of 1st email:

Greetings XXXX,

The registered E-mail address associated to the Battle.net account, (xxxxxxxx@live.com), has been compromised. To protect your privacy and security we have temporarily disabled the Diablo III license associated with this Battle.net Account.

Before you attempt to recover your account, we suggest that you take the following steps listed in this Knowledge Base article to secure your e-mail address, system and your account: Recovery and Security Information - http://us.battle.net/support/en/article/778

Once you have reviewed and followed the security steps, you must verify your identity as the registered account holder. There are two methods you can use to recover the Battle.net Account. You can contact Account & Technical Services by phone, or you can submit your form of identification through the support site.

Our contact information can be found at http://us.battle.net/support/en/article/contact.

We will contact you with further instructions once we have processed your account recovery documentation.
Content of 2nd email:



After a thorough investigation of your recently reported compromise, it has come to our attention that your ticket was submitted in an attempt to defraud the Game Master Department in order to duplicate gold or other assets. As a result, the Diablo III license attached to this Battle.net Account has been permanently closed.

This action was taken in keeping with our Diablo III End User License Agreement (http://us.blizzard.com/en-us/company/legal/d3_eula.html) and will neither be amended nor removed.


Blizzard Entertainment
Customer Support

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Hi Blizzard,

To add on, I have the CD-keys to prove ownership.

Reply Quote
I think u hv to prove ownership of purchase for both accounts.

Good luck.
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- Technical Support
Posts: 26,692
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1. Follow the directions you were given in the ticket to deal with the compromise. Hopefully this one is genuine.

2. You have been permanently banned for trying to scam Blizzard and there is nothing further that can be done. You already exhausted your appeals on the matter it sounds like. Done is done. The account is closed forever.
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