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i am able to use the PTR, but not the normal game servers
it's worth noting that i changed my banner while the game was otherwise not working and when I imported my account to the PTR, it displayed my old banner even though my new banner has been displaying all evening even when i log in and out of the game
Edited by Lethlora#1659 on 4/9/2013 7:58 PM PDT
tip for those who are reinstalling from a disc. DO NOT download game client from battlenet. Use the installer from the disc. If you already made the mistake of installing from the downloaded game client exit installer and delete the "Blizzard Entertainment" folder and the "Battle.net" folder from the "ProgramData" folder. These folders are hidden.
If you get a message in the installer window that there are 8gigs of data to be downloaded, you are doing it wrong. Hope this helps. I will do a final post if indeed the reinstall fixes the 10017 error.
from my support ticket (that coincidentally did not take 24 hours)
but i'm going to guess that a problem as convoluted as "certain accounts arbitrarily can't play the game" isn't going to be fixed any time soon so i'm not crossing my fingers for a fix sooner than tomorrow.
Edited by Lethlora#1659 on 4/9/2013 8:25 PM PDT
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