Diablo® III

Brother's account got locked

I convinced my brother to buy the D3 game and we we're getting it set up for him.
It was his first time re-activating his bnet account after many years without playing.
For some reason he was prompted to verify his security but after putting his email and password that he just set up, he was locked and after trying in vain to recover his password he was locked for too many failed attempt.

Is there a way for him to make an appeal? We are in NZ and we do not usually call international numbers. He still have the D3 box with the serial number with him.
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Toll free number, just call them. ..

or try use -
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Called the toll free 10 mins ago. Thanks :)
It's sorted.
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