Diablo® III

Stuck Fps Problem

my Fps cant get over 60 in this game why? i set the limit to highest fps ingame to 150 and i have a decent computer :

core i 5 2500k @ 4ghz
nvidia Gtx 570 oc
8bg ddr 3 ram

my computer should handle this game with ease but not only do i have this stuck fps problem my
screen seems to drop somtimes to 5 fps when i play i mean wtf i can play bf3 in almost all max setting with over 60 fps but not this game?
im having these issues since launch and they haven gone away i also tryed vertical sync option
but that didnt really help still having the issues
anyone knows what to do? :/
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lol still no response...
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Support Forum Agent
Posts: 38,012
Baldur

Do you have Vertical Sync enabled? You can check by going into the Options > Video menu. If it's enabled, then it's normal for the FPS to not go over 60. If you want it to go over 60, you'll want to disabled Vertical Sync.
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thx for the reply yes i had vsync on but now i turned it off and restarted the game but its still stuck at 60 fps oO any idea on that?
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Support Forum Agent
Posts: 42,801
Baldur,

Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool:

Click on Start
Click on Run
Type in: dxdiag (In Vista, type dxdiag in the search field)
Hit Enter or OK

Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here.

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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Ok i followed your steps this is the Dxdiag file:

------------------
System Information
------------------
Time of this report: 5/9/2013, 00:51:03
Machine name: DANIELS-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: German (Regional Setting: German)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8168MB RAM
Page File: 1986MB used, 14349MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Previously: Crashed in system information (stage 4) & Direct3D (stage 3) & DirectSound (stage 3) & DirectInput (stage 1) & DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab:

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 570
Manufacturer: NVIDIA
Chip type: GeForce GTX 570
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1081&SUBSYS_040110B0&REV_A1
Display Memory: 4049 MB
Dedicated Memory: 1233 MB
Shared Memory: 2815 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: SyncMaster
Monitor Id: SAM05C4
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1422 (English)
Driver Version: 9.18.13.1422
DDI Version:
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/15/2013 07:53:06, 17990800 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-53C1-11CF-8E76-0C241CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1081
SubSys ID: 0x040110B0
Revision ID: 0x00A1
Driver Strong Name: oem139.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section077:9.18.13.1422:pci\ven_10de&dev_1081
Rank Of Driver: 00E02001
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Not Available
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Lautsprecher (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00421102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/7/2010 15:16:24, 697816 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Lautsprecher (ASTRO Gaming USB MixAmp)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_0D8C&PID_013C&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/20/2010 12:43:52, 109696 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF-Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00421102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/7/2010 15:16:24, 697816 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Mikrofon (ASTRO Gaming USB MixAmp)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 12:43:52, 109696 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Digital-In (Creative SB X-Fi)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 15:16:24, 697816 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: "Was Sie hören" (Creative SB X-Fi)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 15:16:24, 697816 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Poll w/ Interrupt: No

-----------
USB Devices
-----------

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------

--------------
System Devices
--------------
Name: Intel(R) P67 Express Chipset Family LPC Interface Controller - 1C46
Device ID: PCI\VEN_8086&DEV_1C46&SUBSYS_844D1043&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_844D1043&REV_B5\3&11583659&0&E3
Driver: n/a

Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09\3&11583659&0&00
Driver: n/a

Name: Realtek PCI GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\5&D93DF5B&0&1000E6
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_844D1043&REV_B5\3&11583659&0&E2
Driver: n/a

Name: Marvell 91xx SATA 6G Controller
Device ID: PCI\VEN_1B4B&DEV_9172&SUBSYS_84771043&REV_11\4&16B16BD2&0&00E7
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_844D1043&REV_B5\3&11583659&0&E1
Driver: n/a

Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801B21&REV_01\4&2B6CC657&0&00E6
Driver: n/a

Name: NVIDIA GeForce GTX 570
Device ID: PCI\VEN_10DE&DEV_1081&SUBSYS_040110B0&REV_A1\4&38AC18AC&0&0009
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05\3&11583659&0&E8
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B5\3&11583659&0&E0
Driver: n/a

Name: JMicron JMB36X Controller
Device ID: PCI\VEN_197B&DEV_2362&SUBSYS_84601043&REV_10\4&20221DEA&1&00E3
Driver: n/a

Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_04\4&DDEC341&1&00E1
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C02
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_05\3&11583659&0&FA
Driver: n/a

Name: High Definition Audio-Controller
Device ID: PCI\VEN_10DE&DEV_0E09&SUBSYS_040110B0&REV_A1\4&38AC18AC&0&0109
Driver: n/a

Name: High Definition Audio-Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_84691043&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel(R) 82579V Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05\3&11583659&0&C8
Driver: n/a

Name: OHCI-konformer VIA 1394-Hostcontroller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_81FE1043&REV_C0\5&D93DF5B&0&1800E6
Driver: n/a

Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_84131043&REV_04\4&108ABD8A&0&00E4
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B5\3&11583659&0&E7
Driver: n/a

Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0105
Device ID: PCI\VEN_8086&DEV_0105&SUBSYS_844D1043&REV_09\3&11583659&0&09
Driver: n/a

Name: AOKA5B93 IDE Controller
Device ID: PCI\VEN_1103&DEV_2522&SUBSYS_B69ECA88&REV_01\4&5D18F2DF&0
Driver: n/a

Name: Intel(R) 82801 PCI-Brücke - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_844D1043&REV_B5\3&11583659&0&E6
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5\3&11583659&0&E4
Driver: n/a

Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09\3&11583659&0&08
Driver: n/a

Name: Creative SB X-Fi
Device ID: PCI\VEN_1102&DEV_000B&SUBSYS_00421102&REV_04\4&80E7924&0&0008
Driver: n/a

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

----------------------------------------
And here is the D3Prefs.txt file:
----------------------------------------

PreferencesVersion "44"
PlayedCutscene0 "1"
PlayedCutscene1 "0"
PlayedCutscene2 "0"
PlayedCutscene3 "0"
DisplayModeFlags "0"
DisplayModeWindowMode "0"
DisplayModeWinLeft "0"
DisplayModeWinTop "0"
DisplayModeWinWidth "1920"
DisplayModeWinHeight "1040"
DisplayModeUIOptWidth "1920"
DisplayModeUIOptHeight "1080"
DisplayModeWidth "1920"
DisplayModeHeight "1080"
DisplayModeRefreshRate "60"
DisplayModeBitDepth "32"
Gamma "1.000000"
MipOffset "0"
ShadowQuality "4"
PhysicsQuality "1"
ClutterQuality "2"
Vsync "0"
Letterbox "0"
Antialiasing "0"
LowFX "0"
LockCursorInFullscreenWindowed "0"
LimitForegroundFPS "1"
MaxForegroundFPS "200"
LimitBackgroundFPS "1"
MaxBackgroundFPS "1"
DisableTrilinearFiltering "0"
ColorCorrection "1"
MipBias "0.000000"
ReflectionQuality "0"
TonemapExposure "1.900000"
TonemapContrast "1.500000"
TonemapSaturation "1.000000"
TonemapGain "1.000000"
HardwareClass "5"
PCIVendor "4318"
PCIDevice "4225"
MasterVolume "1.000000"
EffectVolume "0.800000"
MusicVolume "0.800000"
NarrationVolume "0.800000"
AmbientVolume "0.800000"
ChannelsToUse "32"
SoundDriver "0"
SpeakerMode "0"
ReverseSpeakers "0"
QuestSubtitlesEnabled "0"
CinematicsSubtitlesEnabled "0"
MuteSound "0"
MuteEffects "0"
MuteAmbient "0"
MuteVoice "0"
MuteMusic "0"

-------------------
the funny thing is when i go fullscreen mode im stuck at 60 fps but when i go windowed fullscreen
the fps go above 60 fps but with that i get some weired frame stuttering
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You could have vsync enabled in your nvidia control panel. If it is, the card will have it on reguardless of what program your using even if the program (game) says that its off.
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Posts: 10,244
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the funny thing is when i go fullscreen mode im stuck at 60 fps but when i go windowed fullscreen
the fps go above 60 fps but with that i get some weired frame stuttering


vsync doesnt work in windowed modes. it will only activate in fullscreen. its just how it works.

its very likely you have vsync enabled in your Nvidia options.

  • right click your desktop
  • press Nvidia Control Panel
  • go to 3D Settings>Manage 3D Settings
  • change Vertical Sync to "use the 3D application setting" or press the "Restore" defaults button.
  • also make sure to check in the Program Settings tab.
    If you have a D3 profile listed make sure to do the same as above and change the Vertical Sync or Restore defaults.

    something else in your DXDiag info is this
    DDraw Status: Enabled
    D3D Status: Not Available
    AGP Status: Enabled


    each of those should say Enabled. however, it looks like yours is having issues.
    you should try doing a clean install of the drivers.
    Edited by Morogoth#1321 on 5/9/2013 9:36 AM PDT
    Reply Quote
    thx for your responses

    my nvidia settings are vsync off

    and yes this dxdiag thing had issues when i started it it wanted me to stop d3d and other things dont know why so i did in order to get some information out

    but which drivers should i reinstall you mean?
    Reply Quote

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