Diablo® III

1 in every 3 auctions doesn't show up

Posts: 1,304
View profile
This has to be some account issue, of my last 6 auction purchases 2 did not immediately show up. I've had this problem REPEATEDLY.

In addition, I've documented 2 cases here: http://us.battle.net/d3/en/forum/topic/8196652836#16
Another instance documented here: http://us.battle.net/d3/en/forum/topic/8568957093#1
And 3 more separate auctions here: http://us.battle.net/d3/en/forum/topic/8568957093#1

That's just the ones I've bothered posting, it happens ALL THE TIME. Why can't I get a solution to this problem? Eventually they've all showed up but so far the record is 10 days without the item. This is beyond unacceptable.
Edited by SilentMike69#1275 on 4/29/2013 5:03 PM PDT
Reply Quote
Posts: 1,304
View profile
glad to see i'm getting my usual level of blizzard support. you guys rock. not that you care, but the item showed up no thanks to you.
Reply Quote
MVP - Technical Support
Posts: 26,802
View profile
I can certainly understand this is frustrating for you. However, Tech Support does not deal with AH issues at all. Depending on what you think is going on you have a few options:

1. If you think this is a bug, post in the Bug Report forum so that the QA team can see it. Include as much detail as you can to help them replicate the issue and troubleshoot it. This can also include auction IDs. This is the only way to get info to the QA team.

2. If you feel you did not get items that you purchased then the the blues ask you to wait 72 hours before submitting a ticket. Sounds like you eventually got them all though.

Some of this may be intended functionality as well. The AH FAQ indicates that it is normal for some items to be delayed pending investigation.

We expect the vast majority of real-money auction house purchases to be delivered to buyers immediately; however, in some rare circumstances, we may need to hold items for delivery while we conduct a review of the transaction. Held items will show as “Pending” until the review is complete.

If you feel none of those applies to you then you can always create a constructive post on General outlining how you think the AH could be improved. Something besides "fix it" works best if you want the Devs to give it consideration.
Edited by MissCheetah#1661 on 4/30/2013 3:52 PM PDT
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Explain (256 characters max)