04/26/2013 03:54 PMPosted by LylirraOn the contrary, I said that we did not know about the bug when the patch went live. I'm not sure if that's better or worse in your mind, but it was issue on our end, and we’re already taking a look at our reporting processes to see how we can improve them to reduce the chances of something like this happening again.
Not even trying to troll, I'm just a big fan of transparency when "penal[ties]" are involved, and am suggesting you could avoid a lot of heartburn by simply laying out the ban policy, rollback policy, etc. ahead of time.
Totally understand. It's a legitimate concern. The best response to your question is actually covered by our [url="https://us.battle.net/support/en/article/diablo-iii-exploitation-policy"]exploitation policy[/url], which I linked previously:Bug Exploitation
Some bugs are minor and do not affect gameplay, but sometimes bugs can be used to provide an unfair advantage to certain players or negatively affect the game itself. An appropriate penalty for exploitation is determined by whether or not:
- The exploit is performed intentionally, maliciously, or repeatedly
- The exploit damages another hero or their gameplay
- An attempt has been made to conceal the exploit's use
While certain exploits can be cut-and-dry, most are complicated beasts. Sometimes, players will use an exploit and not realize it. Sometimes, an exploit will exist, but it won't be damaging to any other player or the economy. In those situations, our priority will always be to fix what’s wrong as quickly as we can so that the game is better for everyone (as opposed to calling down the banhammer). If someone is actively abusing an exploit, though, and doing so maliciously and knowingly, then yeah, we might step in -- but it would likely be something that's handled on a case-by-case basis. Again, our primary goal is it to improve the game environment, not get some sort of revenge, so whether or not someone is penalized really depends on the individual situation.
Even so, the best course of action if you know an exploit exists is not to use it. If you want to submit a report, you can (and we'd be thankful for it), but that'd be going above and beyond.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.