Diablo® III

logging in( PLZ HELP

I have a friend that when he trys to log in. its locks him out and has to go to blizzard and get his pasword bak... CAN SOMEONE PLZ HELP WITH ANY INFO
Reply Quote
- Technical Support
Posts: 18,042
View profile
Please provide the info below to your friend.

This system is put in place to protect you from people trying to log in from other locations. It detects a change in your access pattern (there are several factors including IP) and will lock the account and send an email. To get back in you need to reset your password using your secret question. This is working as intended. The system SHOULD learn your usual login patterns and accommodate them. For example I can log in from home and work and have no issues once it learned my patterns.

Why would it happen to you?

1. You logged in from a new location (the obvious answer)
2. You are using software that changes your IP. People do this to lower their ping and latency but it can trigger the lockout system.
3. You are playing somewhere with a very dynamic IP
4. A hacker is trying to get into your account but does not have access to your email/secret question so can't get in.
5. You logged in from a different PC

If you are unable to remember your secret question or get stuck in a lockout loop then you will have to contact Billing and Account Support https://us.battle.net/support/en/ticket/submit

Select D3 > I can't log in > My account is locked and I want to unlock it. From there you should try the password reset link one more time. If that fails, you should use the option at the bottom to submit a ticket.

In the future, you may want to consider putting an Authenticator on the account. While it does not stop all lockouts, it greatly reduces the sensitivity of the login security system so it happens less often. SMS Protect (not an Authenticator) is also useful because it will let you unlock the account with a code instead of the secret question.

https://us.battle.net/support/en/article/battlenet-sms-protect
https://us.battle.net/support/en/article/battle-net-authenticator-faq
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)

Reported!

[Close]