Diablo® III

PTR Launcher not working?

So was having some trouble logging into PTR and decided to delete and reinstall the client. When I start the PTR launcher it does not start the reinstall process but instead goes straight to my installed version of the live game
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Tried again. Blizz your PTR download link from bnet does not work!
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Support Forum Agent
Posts: 43,074
evok,

I'm trying it now and it's working just fine for me. What's the name of the file you're running?

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evok,

I'm trying it now and it's working just fine for me. What's the name of the file you're running?

________________________________________________
I'm available Monday - Friday, 12 pm - 8 pm Pacific Time

"A working class hero is something to be...."

Please provide feedback! - https://www.surveymonkey.com/s/Omrakos


Why?
http://us.battle.net/d3/en/forum/topic/7592582153
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evok,

I'm trying it now and it's working just fine for me. What's the name of the file you're running?

________________________________________________
I'm available Monday - Friday, 12 pm - 8 pm Pacific Time

"A working class hero is something to be...."

Please provide feedback! - https://www.surveymonkey.com/s/Omrakos


Diablo-III-Public-test-Setup-enUS.exe

It simply starts the launcher for the live game although in a window they way the PTR usually starts so I can't even download the files
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Support Forum Agent
Posts: 43,074
evok ,

When I click my icon for that file, that I have saved on the desktop, it brings up the PTR launcher ready to hit Play.

Can you check to see if you still have the Public Test game client installed anywhere?

If you use regedit and search for this key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\GameUX\Games

See if one of the entries has information for the Diablo III Public Test client.

In my case it's located here: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\GameUX\Games\{E8AE0286-9A63-4F4F-B479-0E4E4A2A8EB5}

If you do, it's going to point to the path it thinks the PTR is installed. Verify the location is either empty or doesn't exist. It should not be pointing to the retail game client folder. The only reason it might is if you changed the default installation patch at one time to be the same as where you already had the retail game installed, which should not be done.

________________________________________________
I'm available Monday - Friday, 12 pm - 8 pm Pacific Time

"A working class hero is something to be...."

Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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Thanks for the reply. I decided to start again and went through the registry and deleted all keys relating to D3. I am now trying to install the PTR client and it seems it's installing the regular game client from the PTR setup file from battle.net. How can this happen?

Oh and I've never changed the default location for any of the files as I want them to go on my ssds

For me both setup files point to the regular game files for some reason. Not a big deal now as the PTR is probably close to running it's course for this patch but it does mean I won't be able to use PTR in the future
Edited by evok#1846 on 5/3/2013 10:15 AM PDT
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90 Human Hunter
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Posts: 2
my launchers doesn't open it stays on saying checking for updates and thats it, what do i do?
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09/06/2013 09:44 PMPosted by Doghunterfan
my launchers doesn't open it stays on saying checking for updates and thats it, what do i do?

necro... There is no PTR at the moment.
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i am running the beta launcher. i am unable to launch the PTR even when i go to the exe it opens the launcher beta and only lists the live game
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