Diablo® III

If authenticator not working...resync it!!

I wasted a bunch of time trying to figure out why my authenticator code was not working. I thought my account was hacked. It turned out you just have to resync it by pressing the lower left button. Just wanted to give a FYI
Reply Quote
yep :D
Reply Quote
Support Forum Agent
Thanks for posting, Shoe! In addition- for those who have the mobile authenticator set up (and if you haven't done so already...), I recommend activating the SMS protect so that you can get past the authenticator if it's been desynced (like if the phone's OS or app was updated).
Reply Quote
What lower left button ? My authenticator has only one button. I got mine awhile back while playing WOW Way before D3 came out. I don't have any problems at this time with it, but it would be nice to know what to do if it did get out of sync.

I guess I will have to call into Blizzard, and it takes forever to reach customer service.
Reply Quote
What lower left button ? My authenticator has only one button. I got mine awhile back while playing WOW Way before D3 came out. I don't have any problems at this time with it, but it would be nice to know what to do if it did get out of sync.

I guess I will have to call into Blizzard, and it takes forever to reach customer service.


It looks like the refresh symbol of 2 arrows in a circle like those in browsers.
Reply Quote
@

What lower left button ? My authenticator has only one button. I got mine awhile back while playing WOW Way before D3 came out. I don't have any problems at this time with it, but it would be nice to know what to do if it did get out of sync.

I guess I will have to call into Blizzard, and it takes forever to reach customer service.


It looks like the refresh symbol of 2 arrows in a circle like those in browsers.


Well mine has the World of Warcraft emblem on it, one button only. No other buttons. It's pretty old. I have had it for awhile. Years.
Reply Quote
Well mine has the World of Warcraft emblem on it, one button only. No other buttons. It's pretty old. I have had it for awhile. Years.


I think the resync is only on the mobile authenticator. I have the same one that you have and they are actually exactly the same as the ones they are still selling.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]