Diablo® III

How do I fix the high latency?

I am getting 1000-2000ms latency on the in game bar. I counted the lagging duration, and it is even longer than 1-2 seconds.

It seems like I need to provide tracert and pathping data:

----------------------------------------------------------------------------------
Tracing route to 12.129.209.68 over a maximum of 30 hops

1 5 ms 1 ms <1 ms 192.168.1.1
2 7 ms 1 ms 3 ms 10.0.0.1
3 3 ms 7 ms 4 ms 192-241-58-129.ip.ctc.biz [192.241.58.129]
4 3 ms 1 ms 1 ms 192-241-49-3.ip.ctc.biz [192.241.49.3]
5 9 ms 6 ms 7 ms host-70-34-134-193.host.ussignalcom.net [70.34.134.193]
6 7 ms 10 ms 18 ms xe-1-1-2.chi11.ip4.tinet.net [77.67.79.69]
7 6 ms 9 ms 6 ms as7018.ip4.tinet.net [173.241.128.30]
8 66 ms 63 ms 63 ms cr1.cgcil.ip.att.net [12.122.81.18]
9 65 ms 64 ms 68 ms cr2.dvmco.ip.att.net [12.122.31.85]
10 67 ms 68 ms 66 ms cr1.slkut.ip.att.net [12.122.30.25]
11 64 ms 61 ms 65 ms cr2.la2ca.ip.att.net [12.122.30.30]
12 65 ms 62 ms * gar29.la2ca.ip.att.net [12.122.129.241]
13 80 ms 71 ms 64 ms 12-122-254-234.attens.net [12.122.254.234]
14 62 ms 64 ms 62 ms mdf001c7613r0002.lax1.attens.net [206.16.68.54]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
----------------------------------------------------------------------------------
Tracing route to 12.129.209.68 over a maximum of 30 hops

0 grayDwarf.ctc.biz [192.168.1.100]
1 192.168.1.1
2 10.0.0.1
3 192-241-58-129.ip.ctc.biz [192.241.58.129]
4 192-241-49-3.ip.ctc.biz [192.241.49.3]
5 host-70-34-134-193.host.ussignalcom.net [70.34.134.193]
6 xe-1-1-2.chi11.ip4.tinet.net [77.67.79.69]
7 as7018.ip4.tinet.net [173.241.128.30]
8 cr1.cgcil.ip.att.net [12.122.81.18]
9 cr2.dvmco.ip.att.net [12.122.31.85]
10 cr1.slkut.ip.att.net [12.122.30.25]
11 cr2.la2ca.ip.att.net [12.122.30.30]
12 gar29.la2ca.ip.att.net [12.122.129.241]
13 12-122-254-234.attens.net [12.122.254.234]
14 mdf001c7613r0002.lax1.attens.net [206.16.68.54]
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 grayDwarf.ctc.biz [192.168.1.100]
0/ 100 = 0% |
1 240ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 348ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
3 279ms 0/ 100 = 0% 0/ 100 = 0% 192-241-58-129.ip.ctc.biz [192.241.58.129]
0/ 100 = 0% |
4 240ms 0/ 100 = 0% 0/ 100 = 0% 192-241-49-3.ip.ctc.biz [192.241.49.3]
0/ 100 = 0% |
5 214ms 0/ 100 = 0% 0/ 100 = 0% host-70-34-134-193.host.ussignalcom.net [70.34.134.193]
0/ 100 = 0% |
6 340ms 0/ 100 = 0% 0/ 100 = 0% xe-1-1-2.chi11.ip4.tinet.net [77.67.79.69]
0/ 100 = 0% |
7 284ms 0/ 100 = 0% 0/ 100 = 0% as7018.ip4.tinet.net [173.241.128.30]
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.81.18]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.dvmco.ip.att.net [12.122.31.85]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr1.slkut.ip.att.net [12.122.30.25]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.30.30]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0002.lax1.attens.net [206.16.68.54]

Trace complete.
----------------------------------------------------------------------------------

I tried checking ping against google:
----------------------------------------------------------------------------------
Pinging www.google.com [74.125.225.113] with 32 bytes of data:
Reply from 74.125.225.113: bytes=32 time=9ms TTL=56
Reply from 74.125.225.113: bytes=32 time=6ms TTL=56
Reply from 74.125.225.113: bytes=32 time=5ms TTL=56
Reply from 74.125.225.113: bytes=32 time=6ms TTL=56

Ping statistics for 74.125.225.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 9ms, Average = 6ms
----------------------------------------------------------------------------------

How can I fix the lag in game?
Edited by Aquinas#1144 on 6/5/2013 6:14 PM PDT
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MVP - Technical Support
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The times on your tracert look good latency wise. The timeouts at the end are normal.

What I want to know, is if the 100% packet loss between hops 7 and 8 is normal.That hop is going from the ISP to AT&T. I know Blizzard has some odd quirks, such as the time outs at the end for security reasons. However I am seeing a LOT of issues around the AT&T transfer to day with 95-1005 packet loss.I even get it on my own pathping.
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What I want to know, is if the 100% packet loss between hops 7 and 8 is normal.That hop is going from the ISP to AT&T. I know Blizzard has some odd quirks, such as the time outs at the end for security reasons. However I am seeing a LOT of issues around the AT&T transfer to day with 95-1005 packet loss.I even get it on my own pathping


it is normal. you will see that on all traceroutes.
here is mine:
C:\Users\Owner>pathping 12.129.209.68

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Owner-PC [x.x.x.x]
1 Owner-PC [x.x.x.x]
2 173-219-234-80-link.sta.suddenlink.net [173.219.234.80]
3 173-219-234-52-link.sta.suddenlink.net [173.219.234.52]
4 173-219-234-215-link.sta.suddenlink.net [173.219.234.215]
5 173-219-234-212-link.sta.suddenlink.net [173.219.234.212]
6 173-219-247-68-link.sta.suddenlink.net [173.219.247.68]
7 cdm-66-76-30-177.tylrtx.suddenlink.net [66.76.30.177]
8 xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
9 192.205.36.13
10 cr2.dlstx.ip.att.net [12.122.212.14]
11 cr2.la2ca.ip.att.net [12.122.28.178]
12 gar29.la2ca.ip.att.net [12.122.129.241]
13 12-122-254-234.attens.net [12.122.254.234]
14 mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Owner-PC [x.x.x.x]
0/ 100 = 0% |
1 --- 100/ 100 =100% 100/ 100 =100% Owner-PC [x.x.x.x]
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% 173-219-234-80-link.sta.suddenlink.net [173.219.234.80]
0/ 100 = 0% |
3 13ms 0/ 100 = 0% 0/ 100 = 0% 173-219-234-52-link.sta.suddenlink.net [173.219.234.52]
0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% 173-219-234-215-link.sta.suddenlink.net [173.219.234.215]
0/ 100 = 0% |
5 14ms 0/ 100 = 0% 0/ 100 = 0% 173-219-234-212-link.sta.suddenlink.net [173.219.234.212]
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 173-219-247-68-link.sta.suddenlink.net [173.219.247.68]
0/ 100 = 0% |
7 25ms 0/ 100 = 0% 0/ 100 = 0% cdm-66-76-30-177.tylrtx.suddenlink.net [66.76.30.177]
0/ 100 = 0% |
8 24ms 0/ 100 = 0% 0/ 100 = 0% xe-2-3-0.er2.dfw2.us.above.net [64.124.200.181]
0/ 100 = 0% |
9 25ms 0/ 100 = 0% 0/ 100 = 0% 192.205.36.13
100/ 100 =100% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr2.dlstx.ip.att.net [12.122.212.14]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.28.178]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% gar29.la2ca.ip.att.net [12.122.129.241]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]

Trace complete.


edit: btw nothing is wrong on hop 6. i contacted my ISP a while back on this.
Edited by Morogoth#1321 on 6/5/2013 7:22 PM PDT
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So there's nothing wrong on the client side? Do we just wait for the server to be fixed?
Reply Quote
i was just playing fine for last 30 minutes after the previous post, then suddenly disconnected.
now im back in game, but the latency is 1400+ms...
Reply Quote
Still no solution?
Reply Quote
06/06/2013 05:38 PMPosted by Aquinas
now im back in game, but the latency is 1400+ms...


06/06/2013 10:44 PMPosted by Aquinas
Still no solution?


well if your getting that high of latency i would be interested to see you run a 3d traceroute. you can just let it run while you play and it will show where you are picking up the latency (if you still get it).

download the program here: http://www.majorgeeks.com/files/details/3d_traceroute.html
put the IP you want to trace in.
D3 addresses:
The Americas
12.129.209.68
Europe
213.155.155.233
Korea and Taiwan
182.162.134.1

after the trace post your screenshots.
like these:
http://imageshack.us/photo/my-images/51/d3tracelatency2.jpg
Edited by Morogoth#1321 on 6/6/2013 11:03 PM PDT
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lol just killed my level 11 hardcore monk.

here is the screenshot for the 3d trace route.

http://img849.imageshack.us/img849/1097/70360548.jpg

Oh and after the character died, i clicked on return to menu button, and got disconnected.
Reply Quote
06/07/2013 12:43 PMPosted by Aquinas
lol just killed my level 11 hardcore monk.

06/07/2013 12:43 PMPosted by Aquinas
Oh and after the character died, i clicked on return to menu button, and got disconnected.


sorry you died :(

looking at the latency data im going to have to say its not blizzard. in fact hop 3 shows the first sign of really high latency. so you will need to contact your ISP to see what is going on first. make sure they know you are have these latency issues especially if they tell you everything is fine. since everything is obviously not fine.
Edited by Morogoth#1321 on 6/7/2013 9:42 PM PDT
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found out that it was my wireless card problem.
I got no lag, and latency is around 80-120ms all the time after I connected ethernet cable. :)
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