06/15/2013 01:05 PM
Posted by Rust
It's impossible to rollback a dead hardcore character. It's not that customer service chooses not to, or sometimes they do for certain people/situations and they don't for others, it's that they cannot. Not will not, but cannot.
Regardless of policy, what you're saying simply isn't true. It's a choice.
Customer service does not have this option.
Nowhere on their screen is a "rollback hardcore character" button. Nowhere is an "unkill" or "resurrect" button. It simply is not programmed into the game to allow customer service to do that. There is no back door or loophole or bug in the code that will let them do it.
They. Cannot. Bring. You. Back. To. Life.
In order for this to happen, they would have to roll back the entire server, so that every single player gets rolled back. That's the only option they have. And they're not going to do that simply because 3 people died to a large pack of mobs.
Customer service doesn't program the game, they're not developers. They don't have the option unless the developers give them that option, and, guess what, the developers didn't give them that option.