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Hello, I am currently having an issue connecting to The Americas server. I am in the Philippines right now and was able to download the game with no problem. I logged on and was able to play but then was forced to "ctrl alt delete" due to a " not responding" problem. I tried logging back on but its not telling me that " I cannot established a connection to the battle.net service" Does anyone have a solution to this problem. I would really appreciate it. Thanks in advance.
ok, well i just connected to the Americas server. so i can verify it is up and accepting login.
that means something else is wrong.
can you please post a tracert?
I've done what you asked me and this is the result.
Tracing route to 18.104.22.168 over a maximum of 30 hops
1 20 ms 21 ms 20 ms 192.168.254.1
2 * * * Request timed out.
3 333 ms 339 ms 344 ms 10.7.3.61
4 200 ms 155 ms 203 ms 10.198.166.109
5 119 ms 198 ms 215 ms 10.22.0.2
6 397 ms 238 ms 109 ms 10.198.166.169
7 83 ms 105 ms 78 ms 10.198.166.169
8 96 ms 99 ms 104 ms 10.7.4.29
9 113 ms 325 ms 88 ms 10.7.4.30
10 104 ms 98 ms 134 ms 22.214.171.124
11 88 ms 89 ms * 126.96.36.199
12 200 ms 175 ms 179 ms 188.8.131.52
13 213 ms 244 ms 245 ms 184.108.40.206
14 249 ms 220 ms 250 ms 220.127.116.11
15 246 ms 241 ms 261 ms 18.104.22.168
16 253 ms 254 ms 227 ms cr2.la2ca.ip.att.net [22.214.171.124]
17 288 ms 361 ms 245 ms gar29.la2ca.ip.att.net [126.96.36.199]
18 239 ms 234 ms 275 ms 188.8.131.52
19 256 ms 252 ms 268 ms 184.108.40.206
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Hop 2 is certainly an issue and you have quite high latency for the first hops. That should be the first link to your ISP and it is timing out. Usually when that happens the first step is to contact your ISP and discuss it with them. The timeouts at the end are normal because blizzard masks the servers for security reasons.
Unfortunately, The internet in the Philippines isnt the best. But the fact that I was able to log in twice now could mean that its possible to log in. Maybe the problem is that I need to wait for the full download? because I am playing the game when its playable ( not fully downloaded ). Would that fix the problem?
Well, waiting for the full download can help, especially if your bandwidth is limited by the ISP. Once done, try again. If the issue persists and you still have timeouts on hop 2 then contact your ISP.
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