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For the record - I see a lot of lvl 60s here on the Americas on the first battletag. On the second I only see one with...an interesting name. To me this means separate bnet accounts. That will not happen just by changing the battletag in account management. It would happen though if he created a new battle.net account. If he wishes assistance though, he will have to use the Support Link at the top of the forums to directly contact support from the account in question. This is not something you can do for him, Blizzard will only deal with the registered account holder.
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