Welcome to the Bug Report forum for the Battle.net Shop! The purpose of this forum is primarily to collect issue reports about the Battle.net Shop. We greatly appreciate our customers helping us to find issues with the platform. As such, this forum is one of your best methods for making us aware of these issues.
Creating a Bug Thread
When reporting a bug, we would like you to take the time and search the forum to see if your issue is already reported. The Known Issues thread has some good info in it. While we won't delete duplicate reports, it will save us time if you know the issue is already posted and do not repost it. Using keywords (such as a unique element of a crash log or an ability name) is a good way to find threads.
Additionally, if you have multiple issues, separate them into different threads. Unique bugs should get unique threads.
Try to include steps to reproduce your problem. Be succinct. Leave out any opinions on the problem and focus on how best to tell us about it to help resolve the issue.
Finally, a screenshot or video showing your issue would be greatly appreciated! You can upload your videos to YouTube and your screenshots to sites like imgur.
Posts we do not need
Since we are strictly interested in issue reports on this forum, the following threads are likely to be moderated or moved immediately:
1. Discussion threads (What do you all think?)
2. Invalid issue reports
3. Feedback / Suggestion threads.
4. Posts requesting information on the game.
5. Posts made on other forums (Don't spam.)
6. "Accomplishment" threads, threads to advertise screenshots unrelated to bug reports, and other "This happened" posts
7. Posts requesting status updates on existing issues.
Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct before posting.
Please report any Code of Conduct violations, including:
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.