Technical Support

Aug 15, 2012 Absurd Latency using Brighthouse I just moved to Tampa and got Brighthouse set up with their fastest internet (they have a bit of a monopoly down here). Everything seems to work at a 'decent' level except blizzard games. The latency is so bad I can't play at all. Is this a known issue? Any response would be appreciated.FrisbeeKojo0 Aug 15, 2012
Aug 15, 2012 error 14009 blizz when you find a solution to this problem let us know. its has something to do with the agreement every time there's a new patch, or some sort of update we must agree to the agreement once again. only current solution is to copy files from a working machine to my vista machine (which is just a hassle, since the req file is a hidden file(well on my xp machine its hidden). something with the cache file.....Python0 Aug 15, 2012
Aug 15, 2012 DEVS, PLS inform us on lag progress! I have been looking forward to being able to purchase Diablo 3, and just my luck.... there appears to be a widespread serverside lag issue... the same day i buy the game. I have read numerous posts regarding the same issue, and none have been replied to by a company representative. This issue has been going on for several days now, and all I am requesting is that you (blizzard cs/rep) let us know that you are aware of the issue in question. We have all purchased a product here, at a premium price i might add... only to be kept in the dark.. give us a template network issues press release, give us anything! Because, frankly... you can;t just ignore it, and wish this problem away... There are so many Diablo fans here, that would stay and pay... if you would just give them the freakin common courtesy of answering to the issues they have with your product. Sincerely, Day 3 UNABLETOPLAYPlumbump1 Aug 15, 2012
Aug 15, 2012 Its been over 72 hours... I purchased the digital copy over 72 hours now and I am still on a starter account. I really do not want to have to re-install the game.bigiowa15 Aug 15, 2012
Aug 15, 2012 D3 runs super slow on this new computer. Honestly, this computer has much better specs all around in comparison to my laptop, but can't even run D3 on the lowest qualities possible without severe slowness. About a 3 second delay between clicking, and even the title screen runs slow. The cinematics run fine. Portal 2, Dead Space 2, Skyrim, and even WoW run on this computer just fine, but D3 just doesn't want to run and I've gone through everything trying to fix it. So, I'm going to post my Dxdiag here and see if I can do anything to help it run better. ------------------ System Information ------------------ Time of this report: 8/14/2012, 01:22:07 Machine name: ALLEN-PC Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030) Language: English (Regional Setting: English) System Manufacturer: Gateway System Model: DX4350 BIOS: Default System BIOS Processor: AMD Phenom(tm) II X6 1065T Processor (6 CPUs), ~2.9GHz Memory: 6144MB RAM Available OS Memory: 5888MB RAM Page File: 2284MB used, 9487MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: ATI Radeon HD 4250 Graphics Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x9715) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_9715&SUBSYS_04441025&REV_00 Display Memory: 2940 MB Dedicated Memory: 252 MB Shared Memory: 2687 MB Current Mode: 1600 x 900 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: S200HL Monitor Id: ACR0294 Native Mode: 1600 x 900(p) (60.000Hz) Output Type: HD15 Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver File Version: () Driver Version: 8.710.0.0 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: , 0 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-D455-11CF-4664-4524A1C2C535} Vendor ID: 0x1002 Device ID: 0x9715 SubSys ID: 0x04441025 Revision ID: 0x0000 Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880:8.710.0.0:pci\ven_1002&dev_9715&subsys_04441025 Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10250444&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6482 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/18/2011 13:53:14, 2957544 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10250444&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.6482 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/18/2011 13:53:14, 2957544 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: EP2 Interrupt Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04FC, 0x05D8 FF Driver: n/a Device Name: EP2 Interrupt Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04FC, 0x05D8 FF Driver: n/a Device Name: EP2 Interrupt Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04FC, 0x05D8 FF Driver: n/a Device Name: IOI Smart Reader Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0A48, 0x4001 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x1002, 0x4397 | Matching Device ID: usb\root_hub | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + HID Keyboard Device | Vendor/Product ID: 0x04FC, 0x05D8 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + HID-compliant mouse | Vendor/Product ID: 0x04FC, 0x05D8 | Matching Device ID: hid_device_system_mouse | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 1263.7 GB Total Space: 1412.3 GB File System: NTFS Model: WDC WD15 EARS-22MVWB0 SATA Disk Device Drive: Q: Model: n/a Drive: D: Model: ATAPI DVD A DH16ABSH SATA CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes Drive: J: Model: ELBY CLONEDRIVE SCSI CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes -------------- System Devices -------------- Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4 Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04441025&REV_00\3&267A616A&0&B0 Driver: n/a Name: ATI I/O Communications Processor PCI Bus Controller Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A&0&A4 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3 Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04441025&REV_00\3&267A616A&0&98 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_04441025&REV_40\3&267A616A&0&A2 Driver: n/a Name: 802.11n Wireless LAN Card Device ID: PCI\VEN_1814&DEV_3090&SUBSYS_760111AD&REV_00\0000F419472BDE7400 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2 Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04441025&REV_00\3&267A616A&0&90 Driver: n/a Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_04441025&REV_06\01000000684CE00000 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04441025&REV_00\3&267A616A&0&B2 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1025&DEV_9602&SUBSYS_04441025&REV_00\3&267A616A&0&08 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04441025&REV_00\3&267A616A&0&9A Driver: n/a Name: PCI Express standard Root Port Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_04441025&REV_00\3&267A616A&0&30 Driver: n/a Name: ATI Radeon HD 4250 Graphics Device ID: PCI\VEN_1002&DEV_9715&SUBSYS_04441025&REV_00\4&2073ECEC&0&2808 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04441025&REV_00\3&267A616A&0&92 Driver: n/a Name: PCI Express standard Root Port Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_04441025&REV_00\3&267A616A&0&28 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1002&DEV_970F&SUBSYS_04441025&REV_00\4&2073ECEC&0&2908 Driver: n/a Name: AMD SATA Controller Device ID: PCI\VEN_1002&DEV_4391&SUBSYS_04441025&REV_40\3&267A616A&0&88 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_04441025&REV_00\3&267A616A&0&00 Driver: n/a Name: PCI standard ISA bridge Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_04441025&REV_40\3&267A616A&0&A3 Driver: n/a Name: AMD SMBus Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_04441025&REV_42\3&267A616A&0&A0 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109 WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109 WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514 CyberLink Audio Wizard,0x00201010,1,1,,1.00.0000.4414 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000 CyberLink Line21 Decoder (PDVD10),0x00200000,0,2,,4.00.0000.10324 AC3 Parser Filter,0x00600000,1,1,,6.06.7601.17528 CyberLink DVD Navigator (PDVD10),0x00200000,0,3,,8.01.0000.2408 CyberLink AudioCD Filter (PDVD10),0x00200000,0,1,,5.00.0000.7823 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 CyberLink Matroska Splitter(PDVD10),0x00200000,1,2,,1.00.0000.1902 CyberLink TimeStretch Filter (PDVD10),0x00200000,1,1,,2.00.0000.3404 VBI Codec,0x00600000,1,4,,6.06.7601.17514 ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,10.12.0000.0210 ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,10.12.0000.0210 CyberLink RealMedia Splitter(PDVD10),0x00600000,1,1,,1.00.0000.1706 MPEG-2 Splitter,0x005fffff,1,0,,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Splitter,0x00200000,1,2,,3.04.0000.3408 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 CyberLink Audio Decoder (PDVD10),0x00201000,1,1,,8.04.0000.3525 CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,,8.04.0000.1913 CyberLink HD/BD Mixer (PDVD10),0x00200000,1,2,,2.00.0000.3407 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713 CyberLink Audio Effect (PDVD10),0x00200000,1,1,,6.00.0000.7225 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514 ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,10.12.0000.0210 ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713 ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,10.12.0000.0210 File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109 ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,10.12.0000.0210 CyberLink Digest Filter (PDVD10),0x00200000,2,2,DigestFilter.dll,1.00.0000.4028 VPS Decoder,0x00200000,0,0,,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514 VBI Surface Allocator,0x00600000,1,1,,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 Cyberlink SubTitle Importor (PDVD10),0x00200000,2,1,,2.00.0000.1021 ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,10.12.0000.0210 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 WST Pager,0x00200000,1,1,,6.06.7601.17514 MPEG-2 Demultiplexer,0x00600000,1,1,,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 CyberLink Tzan Filter (PDVD10),0x00200000,1,1,,3.05.0000.3426 CyberLink HAM Decoder (PDVD10),0x00600000,0,1,,1.00.0000.2229 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514 CyberLink RealVideo Decoder(PDVD10),0x00600000,1,1,,1.00.0000.1225 MPEG-2 Sections and Tables,0x005fffff,1,0,,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 Cyberlink SubTitle Importor 2.0 (PDVD10),0x00200000,1,0,,2.00.0000.1021 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 CyberLink 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(Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0 Again, got this computer just a couple of months ago because I needed a new desktop. I've got a ton of other games that run fine, but D3 just doesn't want to. Any help?Frewdonist10 Aug 15, 2012
Aug 15, 2012 Why can't I play my 35 Barbarian. i stoped playing D3 for a few months and now when i log on i can not play my lvl 35 barbarian. Can someone help me with this.Hippi4 Aug 15, 2012
Aug 15, 2012 August 3rd Hotfixes reverted??? Before the August 3rd hotfixes went in, I would rubberband and get D/C constantly while playing my WW barb due to the game client and game servers desyncing because of a bug with whirlwind. After the August 3rd hotfixes, the issue completely stopped for me, I haven't had any issues with Disconnecting from the server and hardly ever had rubberbanding until yesterday. Now it seems its even worse than before the August 3rd hotfixes. I can't even get to 5 stacks before I get the message: "The game connection has been lost: your client has been disconnected from the server" Did Blizzard for some reason revert the hotfixes? I know that I am not the only experiencing this issue, it seems like something must have happened in the past 24-48 hours that has made this issue resurface. Edit: This only happens to me when I play my Whirlwind/sprint Barb. My monk and DH are fine, and I'm almost aways sitting at around 52ms (I have a 35mb internet connection, pretty damn fast) so this isn't an issue with my connection.xxAIMxx5 Aug 15, 2012
Aug 15, 2012 Gold has disappeared during game Was 1 400 000, I sell unnecessary things from stock to the dealer. I am moved to remaining players - in a pocket 1 100 000. Explain where have got to 300 000???Alxelas1 Aug 15, 2012
Aug 15, 2012 Your login information was incorrect Error 3 After the patch 1.0.3 i cant log in into my account i keep receiving "Your login information was incorrect. Please try again. (Error 3)". Yesterday i could log in no problem. Tried to delete folder and change password. If i enter wrong password same error pops up. Plus after i installed the patch all my account options was reset for some reason.chistor32 Aug 15, 2012
Aug 15, 2012 AH client crash when listing tomes I was putting up some tomes of jewelerycrafting for sale. I didn't like the price at first, so I took it off and redid it. Now every time I click on the tomes to sell the game client crashes instantly. Any assistance would be appreciated.Kanashimu3 Aug 15, 2012
Aug 15, 2012 blizzard the game automaticly changes server! ohh w8 eu is offline so it automaticly shift to americas dudes FIX THAT many people prob paniced not cool just make him log into the same server so they know its offline!Money4Mouse1 Aug 15, 2012
Aug 14, 2012 Fix the 3007 and 3005 errors already! I'm so tired of joining a game, and in no more then 30 min most the time getting kicked. You have a game designed around the stupid AH, but when you can't even stay in a game to farm or get gold how the hell do you expect people to enjoy this pile. I'm 30 ft from the start of the line. I'm not running anything other then D3. I've gone into msconfig and shut down every other start up program. I've turned off my firewall on both my router and Windows. I"ve turned on the full duplex yet I still get disconnected. This is such a joke. It's sad when technology worked better 12 years ago.Kinslayer0 Aug 14, 2012
Aug 14, 2012 you see this alot,but, I CANT SEE GHOMS CLOUD yup! ive tried going to d3prefs and changing my hardware class, and raising all my quality to high as possible but with no results! really frustrating to get inferno ghom to half health before an invisible cloud engulfs and kills me lol, please help :)Mattuss7 Aug 14, 2012
Aug 14, 2012 act 4 hardcore nightmare bug? when entering the last spire (before the diablo fight) every1 in the group got a black screen right after the scene. when checking taskmanager its still working fine, but the screen stays black. had this 2 times in a row now? some1 else having problems here?payback2 Aug 14, 2012
Aug 14, 2012 Error 8005, not good Blizzard!! So, your block, spam report does not work!! Please fix the block list and remove, sorry your block list is filled! And please make block work period, I have BattleT blocked 17 times!! And he still spams me. The gold spammers are ruining my game experience!!!! I am not crying over online play, but if you are going to force us into it, please fix block asap!!Mordeth4 Aug 14, 2012
Aug 14, 2012 Sound Issues I was wondering how i get the game sound to go through my speaker and not my head set? i know in WOW there is a setting to set that up, but i dont see one in D3. I had it working before. everything got messed up when i moved and i have no sound in my speakers. i dont use my headset less im on its annoying. tyTygerlilly2 Aug 14, 2012
Aug 14, 2012 I keep dropping All day, I get into a game and it drops me. Why does this keep happening? I checked my internet connection and it is fine. Anyone know any troubleshooting i can do to fix this???jdz4sheezy14 Aug 14, 2012
Aug 14, 2012 lag issues all of the sudden started today i have been playing fine for a long time all of the sudden today my latency is jumping from 200-400 all day long whats going on here please lmkWreckageD4 Aug 14, 2012
Aug 14, 2012 Diablo 3 is already running error. Just started today. I have to restart my cpu every time I want to play. This is ridiculous. Every patch just makes the game harder to play. Get it together blizz.Diabeastus5 Aug 14, 2012
Aug 14, 2012 Maxed settings but still bad anti-aliasing Hi peeps I'm playing maxed setting and Anti-aliasing enabled but i'm still seeing jagged edges. I'm i new Diablo player (only level 26 on act 2) so I might just being picky but I'm pretty sure this game is capable of better AA.. ..My question is how do i crank the AA up? GPU is an Nvidia GeForce 670 i5 3570k processor.cpyre1 Aug 14, 2012
Aug 18, 2012 Error 32006 Please change this. Sorry if this is the wrong section I didn't know where else to post this. I was recently purchasing a few gems on the Real Money Auction House. When I clicked buyout to pay the price I received "Error 32006: Bid failed". This said that my "Bid Failed" so i attempted to try and click the buyout again. Again error 32006. I tried one last time and still got error 32006. I decided to look up what error 32006 is and I found the article on the auction house customer service site: I received "Error 32006: Bid failed" after bidding on a commodity. What happened? There was an error processing your bid. The purchase could not be finalized in the quantity and price desired. The items available at the price you bid have been sent to your Completed Auctions tab and you have been charged the appropriate amount. I checked my my Complete auctions tab and now It says that I have purchased 3 of these gems. I am not looking for a refund. This is very confusing to players saying that "Bid Failed" when in fact we are actually completing the bid and purchasing the items. TL:DR Received "Error 32006: Bid Failed" when in fact the bid did not fail. Which led to me buying the same item, 3 times because I thought my first 2 bids failed.Rarity1 Aug 18, 2012
Aug 14, 2012 Anti-Aliasing? Anyway to improve it? The in-game option looks like it just applies a blur affect over the already jaggy character models. I can't seem to force it either in my CCC or Radeon Pro. Does this game not allow you to force AA other than toggle the option in the options menu?Ayperos1 Aug 14, 2012
Aug 14, 2012 NEED BLUE HELP... still can't login It's been over two months now still no solution to this problem in fact I haven't even been able to dig up a blue post on this just a bunch of people posting "stuck on authenticating error 3007" threads. So here's my deal. When I first bought the game on release day I could login just fine. Later added an authenticator and still for weeks after that login went smoothly. Then suddenly the game was patched and I started getting stuck at the "Authenticating" phase after entering my authenticator number. If I let it sit 3 minutes it hangs at "Authenticating..." (three dots means it got stuck and I'll have to force close the program OR if I let it sit then I get error 3007) or rarely maybe one time out of 20 attempts I'l get "Authenticating...." (four dots means it worked and I logged in). No rhyme or reason why most attempts fail and suddenly 1 attempt goes through. The most important and wierd part of the problem that seems to happen with other people as well is that it seems to take around 10 to 20 login attempts to get the four dots and actually login. Checked all the problems on my end. No router I have a stable 20mbps wired cable internet connection. Everything is fully up to date on the computer no firewall or security blocking it. Tried power cycling the modem with no luck at all. Doesn't really matter because if the problem was on my end why would it fail 19 times then suddenly for no reason at all work on the 20th time? I even tried installing it on my father's computer with a totally different setup, different house, different internet connection and have the SAME ISSUE takes 10-20 attempts to actually login then once I'm through (randomly) everything is OK. This has been happening every single morning now for 2 months since the patch messed my login process up. Do I need blue to reset my authenticator? I have no idea what to do next to avoid this problem other than leave Diablo III logged in at all times to avoid having to play login roulette. MASSIVE pain in the !@# and I just can't make sense of it. Please respond blue.Augustine2 Aug 14, 2012
Aug 14, 2012 EULA clarification reguarding 90 day refunds From EULA... "Blizzard warrants up to and including ninety (90) days from the date of your purchase of a license to the Game that the media on which the Game was distributed shall be free from defects in material and workmanship. In the event that such media proves to be defective during that time period, and upon presentation to Blizzard of proof of purchase of the defective media, Blizzard will at its option (a) correct any defect, (b) provide you with a similar product of similar value, or (c) refund your money." So does this imply that if diablo 3 has become unplayable due to Blizzard technical game issues/faults then we are entitled to a full refund within 90 days? these are the current Technical hinderances preventing me, and many others, from playing D3 successfully... - Serverside stutterlag - Rubberbanding - Client disconnects - Latency spikes - Public game freezing *These are simply some of the Technical hinderances in the game atm. Other derogatory factors include, trade window scammers, AH scammers, Duping, Botters, etc. Please respond to the EULA section in question and kindly clarify what "defects in material and workmanship" warrant a refund within 90 days. Thanks.Technoviking5 Aug 14, 2012
Aug 14, 2012 GTX670 - game stuttering pretty badly My computer is WAY more than enough to handle this game, but i keep getting a ton of stuttering when im playing. My settings are: 2560x1440 (native) vsync - on max foreground fps - checked and set at 150 (default) max background fps - checked and set at 8 (default) texture qualtity - high shadow quality - high smooth (whats the difference between not smooth and smooth?) physics - high clutter density - high AA - on My PC can handle BF3 at 2560x1440 on ultra, so i dont see how this is giving me trouble. Any have any idea whats causing this? EDIT: Just remembered that this game is completely online - could it be my internet connection that is whats causing this? :-/lourivellini18 Aug 14, 2012
Aug 14, 2012 Can't Connect Tried running Diablo 3 on the Americas server, but it won't let me connect. I can however, sign into the Europe and Asia base. I was playing perfectly fine until I suddenly had immense lagged which I proceeded to alt +F4. Once I tried logging back in, I could no longer connect.iLukD0 Aug 14, 2012
Aug 14, 2012 3 Days are up. The 3 days are well over for my account, would like to speak in public chat and enjoy all other features of the game locked by this trial period. I may be unable to get the mobile authenticator right now (error on side sending verification email *Step 1*) but I would like to have the other available features. Thanks. - JKoruptFetish1 Aug 14, 2012
Aug 14, 2012 Directory Consolidation I would like to ask if the dev's could please put all files for D3 in the D3 directory subsequent of the .exe The reason for my request is that Linux can play these games on WINE, if the subdirectories contain all the files necessary to run the game. An example of which is WoW, which is playable via wine because the program isn't required to look in c:\users\%username\appdata This is a simple request, and from a programmer's standpoint it makes sense that your dev's would not throw files around a filesystem willy-nilly. Hardcoding positions makes it bad for all of us. I know you can put savegames in the program's folder. If the reason for your want to not do this is because it's hard to put temp save data in c:\program files (x86)\ then don't put your game directory there! Thanks for taking the time to consider this!Knilb0 Aug 14, 2012
Aug 14, 2012 Error 2/ Path not found? Okay so i fixed it once via AVG when that problem arose. then it started doing it again, different error (above) and it got to the point to where i had to use the CD to use the launcher to even play the game, so today i figured i had some time before the servers cam back up and so i uninstalled the game and preceded to install it again, I see it now, still sitting on 0% where its been for 15 minutes now. and it took 30 minutes the first time i installed it.. Please. Help. Me.DeathsCause1 Aug 14, 2012
Aug 14, 2012 Trade Glitch, why isn't Blizzard fixing this? Its BEEN SO LONG, is this bug LOWER PRIORITY than stupid RMAH bugs or wizard bugs??? Blizzard, open yr ears! Scammer: Scam using the trade bug glitch - trade 4 gems but I end up with only 1. This bug has been reported some places but it slipped my mind. I'm am angry Blizzard allowed such a bug to exists while they patch stupid stuff like RMAH and their wizards skills. I hope he gets even in real life. He is also related to , who is also another well-known scammer.Pegasus14 Aug 14, 2012
Aug 14, 2012 Unable to download information I got 2 problems right now, first i cannot download the patch information, and secondly, even when i spam the PLAY button before the message comes out. I got error 30008(cant create game) when i try to start the game. Please help i am sick of coming home and having to troubleshoot every time i try to play the game.KittyWuvsHCN1 Aug 14, 2012
Aug 14, 2012 Stutter, lag etc... sigh So, I had found a temporary fix for the major stutter. Even blizzard acknowledged that they would eventually work something to fix the constant stutter due to data being grabbed to the HDD etc... I fixed it by using a USB key. Got a thumbs up from Blizz for this "ingenious fix". So, after 3 months, i'd figure I would give it a try without the usb key. Guess what, Stutter is still there, its not playable. So... after 3 months, what have they done exactly? This 1.04 patch better be frigging awesome Blizzard, cause your product is far from being a polished one. After 1.04, fix the stupid stutter that you acknowledged. I dont want to keep playing D3 on a usb key forever.Vezhan1 Aug 14, 2012
Aug 14, 2012 Server Status Page ..says the games up, but when I try to log in it says its under maintenance and to check the server status page.Celek5 Aug 14, 2012
Aug 14, 2012 error 33 servers are up but i cant log in. someone is lying to me.Ugovor3 Aug 14, 2012
Aug 14, 2012 Error 33 Servers are up, but i keep getting error 33. My friends are all playing and i'm stuck at the login screen helpVathas45 Aug 14, 2012
Aug 14, 2012 Account Locked, Unable to Reset password My friend's account has been locked, and he forgot his security question's answer. His account is . He can't log in his account. Please help him to unlock the account "" or send the security question's answer to email "". Thanks for your help!!亡靈霸主5 Aug 14, 2012
Aug 14, 2012 Lag issues 8-12-2012 Getting a lot of lag today when playing Diablo 3. Game is skipping every 10-15 seconds. Is anyone else experiencing this?Schism9 Aug 14, 2012
Aug 14, 2012 Error 30008 today... The servers are up but I'm getting this error? Help please.Kickballz9 Aug 14, 2012
Aug 14, 2012 extreme lag I'am getting a lot of lag the last couple of days.Sometimes the scene does not appear,but I see a solid blue scene instead. Is this something on your end or mine? I have a new motem a motorola sb6121 that is for online gaming my computer is an iMac with your recommend video card serviced by a link sys router. Everything was fine until a few days ago,please help|.Beowulf0 Aug 14, 2012
Aug 14, 2012 Two questions 1) Is there a way to "force install" Diablo 3 onto a computer having specs below the minimum? I want to use my quite outdated laptop to check the Auction House at work, but because the specs are so poor, the installer won't continue. I know I can't play the actual game (and don't want to on this machine), but it can handle the AH just fine. 2) Can the Diablo 3 directory be copied to a different computer/external drive/flash stick/etc (Like WoW can), or does it require the actual installation procedure?Mike2 Aug 14, 2012
Aug 14, 2012 Another Installer Stuck at 0%: I've tried the IE (Internet Options) Method, I've deleted, the Debug.txt file, i've restored my computer, i've deleted, EVERY file for D3, nothing so far has worked. May someone please try to give me some new and invigorating news on what i might be able to do. I'm install this on a Dell Touchscreen computer, has some AMD processor, ATI Mobility Radeon 4200 Series, it's got plenty of space. I've been trying to scoot around a previous issue that had occured before something about connection. And there wasn't really anyone that gave the right advice that worked, it was all good advice, thanks to those that gave it. Now i'm in the "Stuck 0%" Bracket with those that have been there while i was in previous situation. So, please if anyone has suggestions please let me know.. thank you in advance.Bentai2 Aug 14, 2012
Aug 14, 2012 Keep getting disconnected over and over Get in game play a few bam dced log in again still have my items i got play for 5 min bam dced over and over was fine before they did the maintenance now im sol?McKibbon36 Aug 14, 2012
Aug 14, 2012 Error with monitor/PC while playing. Sometimes when I play diablo 3, the screen goes black for a few seconds, and then the monitor goes to sleep. I'm assuming it stopped responding to my PC, and its happening at least one to two times a day, and I'm rather sick of it. Never get this problem in starcraft 2, or any other game I play. Please look into this.LordSardines4 Aug 14, 2012
Aug 14, 2012 Putting Money In Your Account Is it possible to put money in your account without an I-phone or the physical authenticator?DiarrheaKing3 Aug 14, 2012
Aug 14, 2012 Account Locked, Unable to Reset via Form My other account; yes I created this one just so I could actually make a post.. is locked. Last night I rcvd Diablo III. I logged into my other account. I added the authentication key to my account. It all went flawlessly. I then loaded the game and attempted a login and it failed. I returned to's website and tried to login and get the msg: Due to suspicious activity, this account has been locked. A message has been sent to this account’s email address containing details on how to resolve this issue. Visit for more information. I have attempted several times to do a password reset with the web based recovery form, but it does not accept my name/email as valid. I've been on hold with the Customer Support 800 # for 47 minutes now...thats a bit ridiculous. I can not create a ticket, because like most ticketing systems they try so hard to avoid tickets that its utterly useless. I can't "login to create a ticket" if my account is locked out.. Apologies, just a bit sour about spending the $ on a game and not be able to play it because of account/login issues...especially when the game doesn't even need to be multiplayer in order to experience it. 60 minutes on hold...anyone got some tips/suggestions? Can this be resolved via Live Chat? Do I just return the game and get on with life? :P hah Thanks for any assistance.rotax3 Aug 14, 2012
Aug 14, 2012 password reset on every log in So, changing IP adresses is just a fact of life for me. Is it really necessary to require a change of password every time I log in from a new IP? Is there some work around for this maybe? It's really irritating.Harvester1 Aug 14, 2012
Aug 14, 2012 stuck at checking files updates somebody help me please. stuck at checking files then after 2 minutes failed to run a required program { agent } . wait one minute and try again and if that doesn't work please restart your computer and try again error code BLZPT00007 i have done already every posible way that i can re install this game but still stuck on checking files updates. somebody help me thanks!!!!JDumz0 Aug 14, 2012
Aug 14, 2012 Install problems i am trying to install diablo 3 on my windows 7 bootcamp and whenever i run the setup.exe from the cd it checks the files and what not then crashes and says blizzard launcher and installer has stopped working. any ideas?Miley12 Aug 14, 2012
Aug 14, 2012 PLEASE PLEASE HELP ME BLIZZARD! I was playing D3 and finished Act 3 then the guy that killed the boss for me invited me to a channel....once I clicked it. D3 crashed. It never ran since. I can log in with my password but once I see the normal screen I get to see my character for 1 second and the game crashes!!! I tried un-installing and re-installing not working. Report ID: 89335321-9149-47D0-B905-C2FC44FBEB3CLUFFY10 Aug 14, 2012
Aug 14, 2012 RMAH 100k gold 0.25 cent limit this needs a fix. change it to 1mil increments for 1.00$ or something. seriously, for ALL OF THE TALK about trying to prevent gold selling on the black market, this does nothing to prevent it, since you can get it cheaper there. it seems this was NEVER the real purpose of the RMAH. Blizzard caught with their pants down, again.betatrash4 Aug 14, 2012