Xbox 360 loading issue

Console Bug Report
Me and my dad are currently on our third character playthrough, but we keep running into a problem, last night all of his gear had been taken away that he had found that night, and when we play together and we continue through a loading screen, say in tristram through the door tp the pub, the game never stiles loading, and you can hear everything as if you were still outside, is anybody else having problems like this, and if so please let me know. We would rather not have to delete our saves as that would end our gaming with Diablo 3 since we have clocked in nearly 80-100 hours on each character.

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