low lvl character on stuck on low to high

Console Bug Report
My boyfriend and i were getting ready run arreat crater on our high lvl toons. When he signed in, he thought my high lvl demon hunter was logged on a pressed continue. My toon that was logged in was a lvl 12 monk. Now my monk is stuck in act three. This should have never been allowed to happen. Also in hopes that his low lvl witch doctor could bring her bank to the lower lvl. He is now also stuck at bastions keep. Their diablo names are Sharasong for the monk and Hodiyingo the witch doctor.
Sorry this the Xbox diablo 3 issue.

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