Technical Support
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Having the same issue also playing on my laptop.
Same thing here.

Playing normaly till 10-15 minutes the game launch.

Always the same screen with a "buuuuur" sound the game comes back and do it again and crash with a blue screen.

nvidia 560ti
16gm ddr 3
Same issue for me but only for act 5. The other acts haven't had any issues yet
My game is also crashing, I start playing reaper of souls then about 2 minutes in the music starts bugging out and the game stalls, help me blizzard you are my only hope.
Same Problem, playing for like 10 - 15 mins and then my computer just shuts down by itself and comes back with a bluescreen error... Just happening with D3:RoS... doesnt crash with any other game, never crashed with D3 before RoS :/
Same for me.
Yeah, same here. Play for a few minutes, and like LoWesT, it shuts down and comes back telling me that it bluescreened.
It would be nice to get a response from blizz, cause this makes the game unplayable for me ....
I have been having this same issue with Diablo 3 with the latest patch.Seems to just wanna restart my PC after a while of playing.
I have the same issue...
My crash starts when Uzrael does his enrage....
same here, my game crashes when I enter the Survival Enclave... not in the other areas, just the Enclave....
Exact same issue. Westermark Heights quest though.

I LOL'd hard at description, "brrrrrr", is exactly the sound of death from RoS; just not the death I imagined when I picked it up.

It is no longer an "isolate" incident dealing with drivers. I've had it happen on two PC's, both very high end and up to date, one with Nvidia and one with AMD.

I'm sure we'll get a blue sticky acknowledging the issue sooner or later. Until then, we're stuck running Acts 1-4.
[Problem Devices]

Device PNP Device ID Error Code

Not Available ACPI\SMO8800\1 The drivers for this device are not installed.

03/25/2014 12:45 AMPosted by Inferno
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.131030-1505)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M18xR1
BIOS: InsydeH2O Version 1.0 A05


One device showed up in your msinfo report as a Problem Device. I would make sure all of the drivers for your M18x are installed:

Rate me!
This laptop came out in 2011, I would start with putting the correct OS on it. Your laptop is discontinued from Alienware and if you search for M18xR1 overheating you'll get a ton of threads.

You're wasting your time trying to troubleshoot a D3 issue, when you have a hardware problem of some sort. You should contact Alienware for support and assistance.
its not just his lap top im on a up to date desktop and it does this to me as well and there are other threads of people saying there getting this error

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