unexpected error occured?

Technical Support
So immediately after I hit agree it says "An unexpected decryption error occurred. Please contact customer support. Anyone else having this problem and if so whats the fix, I don't wanna sit on phone with customer support all day long

EDIT: forgot decryption
nobody can help?
fixed it...I took the file out of the folder and onto the desk when i should have made a shortcut it didn't like that to much lol

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