Bug? Sound output does not use system setting

Mac Technical Support
Hardware:

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 2.66 GHz
Number of Processors: 2
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 12 MB
Memory: 32 GB
Processor Interconnect Speed: 6.4 GT/s
Boot ROM Version: MP51.007F.B03
SMC Version (system): 1.39f11
SMC Version (processor tray): 1.39f11

NVIDIA Quadro 4000:

Chipset Model: NVIDIA Quadro 4000
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 2048 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x06dd
Revision ID: 0x00a3
ROM Revision: 3581

Software Overview:

System Version: Mac OS X 10.7.3 (11D50b)
Kernel Version: Darwin 11.3.0
Boot Volume: 1TB
Boot Mode: Normal
Computer Name: Ian Mynderup
User Name: Ian Mynderup (ianmynderup)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 10 days 1:04
I'm using Line Out as my default.

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 10 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP51.007F.B03
SMC Version (system): 1.39f11
SMC Version (processor tray): 1.39f11
Serial Number (system):
Serial Number (processor tray):
Hardware UUID: 46F13ABB-7952-54C6-B7A8-EF1964B4F208

ATI Radeon HD 5770:

Chipset Model: ATI Radeon HD 5770
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x68b8
Revision ID: 0x0000
ROM Revision: 113-C0160C-155
EFI Driver Version: 01.00.436
Displays:
Apple Studio Display:
Resolution: 1280 x 1024
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Display Connector:
Status: No Display Connected
Display Connector:
Status: No Display Connected

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume:
Boot Mode: Normal
Computer Name:
User Name:
Secure Virtual Memory: Not Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 12:07
My headphones will work with the headphone jack on the back, also my bluetooth headphones work, but the HDMI audio-out, which goes though my home theater setup, isn't working. Unfortunately, the HDMI output is the one that I wanted to use.
Resetting, and relaunching have not been effective.

Hardware Overview:

Model Name: Mac mini
Model Identifier: Macmini5,3
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MM51.0077.B10
SMC Version (system): 1.77f0
Hardware UUID: D551D205-5427-521B-9784-1BFE29EB379D

Intel HD Graphics 3000:

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0116
Revision ID: 0x0009
Displays:
VSX-1019AH:
Resolution: 1280 x 720 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Television: Yes

System Software Overview:

System Version: Mac OS X Server 10.7.4 (11E53)
Server Configuration: Advanced
Kernel Version: Darwin 11.4.0
Boot Volume: Server HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 9 minutes

-----------------------------------------------
Update: I've tried everything through post 58 and am still unable to have the audio go through my HDMI out.
Exactly the same config as BelKav, and no sound too :(
I didn't try on my headphones, I'll check at home this evening.
Anyone tried Diedrae's suggestion ?

http://us.battle.net/d3/en/forum/topic/4926863828?page=2#34

Also if you guys could do this to help out the dev team :

1) Go to D3 folder and delete d3debug.txt

2) Open D3 and play around with sound options

3) Quit and open D3 again to see if sound is fixed for you

4) If not open d3debug.txt. Edit out all references to your battle.net email using TextEdit

5) Upload it to a pastebin at pastebin.com . Or a file hosting site if its too long for pastebin.

6) Provide the link here.
Anyone tried simply rebooting? Helped me.
We told Blizzard about this during the Beta.

I use an External progressional Audio Interface from MOTU.

You can paste the following into your D3 Prefs file and it will pick up your sound card. Just change to what ever your sound card is. Diablo 3 should start up with the correct Sound Interface.

soundoutput=MOTU UltraLite mk3 Hybrid
Same problems as the rest, sound worked fine in beta. To resolve:

Run the launcher. At "Play" goto your menu options for the launcher ("Options") and select "Reset Game Preferences." D3 wil use your System Preferences sound option (digital optical out in my case) and work fine.


Fixed my issue. Thanks.
I face the same problem. So far, none of the fix in this thread is working for me. Running it through an iBasso D7.

Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i5
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.68f98
Hardware UUID: 32548988-1C94-570D-B1A3-EB855A5E4D8E
Sudden Motion Sensor:
State: Enabled

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 512 MB
Vendor: Intel (0x8086)
Device ID: 0x0126
Revision ID: 0x0009
Displays:
Color LCD:
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 3:28
Same problems as the rest, sound worked fine in beta. To resolve:

Run the launcher. At "Play" goto your menu options for the launcher ("Options") and select "Reset Game Preferences." D3 wil use your System Preferences sound option (digital optical out in my case) and work fine.


Fixed my issue. Thanks.


worked for me as well. ah... i missed you speakers. ^_^

EDIT: Should specify after some more experimenting, sound now works over my USB interface, still doesn't work over my Firewire interface. The Firewire one works perfectly with SC2... :/
Having the same audio issues as everyone above:

Model Name: Mac Pro
Model Identifier: MacPro3,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3.2 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Processor): 12 MB
Memory: 18 GB
Bus Speed: 1.6 GHz
Boot ROM Version: MP31.006C.B05

NVIDIA GeForce 8800 GT:

Chipset Model: NVIDIA GeForce 8800 GT
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0602
Revision ID: 0x00a2
ROM Revision: 3233
Displays:
DELL U3011:
Resolution: 2560 x 1600 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: PH5NY144411L
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

ATI Radeon HD 2600 XT:

Chipset Model: ATI Radeon HD 2600
Type: GPU
Bus: PCIe
Slot: Slot-3
PCIe Lane Width: x4
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9588
Revision ID: 0x0000
ROM Revision: 113-B1480A-252
EFI Driver Version: 01.00.252
Displays:
DELL 2001FP:
Resolution: 1200 x 1600 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: C064662H273S
Mirror: Off
Online: Yes
Rotation: 90

ATI Radeon HD 2600 XT:

Chipset Model: ATI Radeon HD 2600
Type: GPU
Bus: PCIe
Slot: Slot-2
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x9588
Revision ID: 0x0000
ROM Revision: 113-B1480A-252
EFI Driver Version: 01.00.252
Displays:
DELL 2001FP:
Resolution: 1200 x 1600 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: C064649732EL
Mirror: Off
Online: Yes
Rotation: 90

Thanks for any help!
Pete
I too was getting sound from the internal speaker and not from my default audio device. I had encountered this issue in the beta and like Gulzt was able to fix the problem with a reselect of the audio device and restart of the game. However I did not have any luck with this method in the proper release.

I read on and found Diedrae's suggestion involving deleting the D3Debug.txt and SUCCESS. Thanks community!

Default Sound Card: Hammerfall DSP Multiface

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP51.007F.B03
SMC Version (system): 1.39f11
SMC Version (processor tray): 1.39f11

ATI Radeon HD 5870:

Chipset Model: ATI Radeon HD 5870
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6898
Revision ID: 0x0000
ROM Revision: 113-C0780C-194
EFI Driver Version: 01.00.436
Displays:
DELL U3011:
Resolution: 2560 x 1600 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: PH5NY15V619L
Mirror: On
Mirror Status: Hardware Mirror
Online: Yes
Rotation: Supported
Connection Type: DisplayPort
Television: Yes
DELL 3007WFP:
Resolution: 2560 x 1600
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: FK28568EG0OD
Main Display: Yes
Mirror: On
Mirror Status: Master Mirror
Online: Yes
Rotation: Supported

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: mac
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 6 days 10:00
Same issue. No audio for anything - even in-game. Exit game completely and logged off the mac for the night. This morning I have audio. Issue seems to be only for install/initial run.

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 6 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP41.0081.B07
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5

Hardware UUID: 8FA7A082-9C7E-561E-BB1A-F6788649998C

ATI Radeon HD 4870:

Chipset Model: ATI Radeon HD 4870
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x9440
Revision ID: 0x0000
ROM Revision: 113-B7710C-176
EFI Driver Version: 01.00.318
Displays:
SyncMaster:
Resolution: 1920 x 1080 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: H9NS207885
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal

Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 5 days 21:58
I tried the reset defaults and the game sticks to the internal sound output, not the device configured as 'system default'. I've tried changed it, the 48000 setting on all midi sound settings etc. I have sound but only through the internal speakers. Considering I have $3000 in audio equipment this is a bit of a let down. =)
Same issue. Have tried the steps listed, sound not playing out of the HDMI port on the Mac mini. Happens in the loading screen and in the game itself.

Hardware Overview:

Model Name: Mac mini
Model Identifier: Macmini4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MM41.0042.B03
SMC Version (system): 1.65f2

NVIDIA GeForce 320M:

Chipset Model: NVIDIA GeForce 320M
Type: GPU
Bus: PCI
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x08a4
Revision ID: 0x00a2
ROM Revision: 3546

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 1 day23:22
Ditto here. What a bummer.

Currently my Macbook Pro is connected to my audio system via HDMI. The audio system then is connected to an external monitor. When running D3...Yup you guessed it - no sound!

I have never had audio issues with other Blizzard releases in the past like WoW & SC2. I'm confused why D3 development team didn't put the audio source preference as an in-game options just like SC2. This really calls for a patch ASAP for frustrated Mac users.

I do have a suggestion for those frustrated folks...(at least those who use Bootcamp)
After failing to find a solution to my D3/Mac audio problem, I had a Eureka! at about 2:30am on release day(I did the midnight release thing at my local Gamestop). Since I already have a Win7 partition on my Mac via Bootcamp, I decided to install D3 in Win7. Low & behold...D3 installed & runs perfectly, without any tweaks. Audio is now bright & crisp through my audio system.

Its just a suggestion, but I still do want that Mac patch though.
I solved the problem doing what they say in this oter thread under solution one

http://us.battle.net/wow/en/forum/topic/4511762211?page=1
05/17/2012 07:02 AMPosted by Iceage
I'm confused why D3 development team didn't put the audio source preference as an in-game options just like SC2. This really calls for a patch ASAP for frustrated Mac users.

I really approve that. As many other users here I have to switch my system sound options, sometimes a few times, just to have the sound through my headphones and not the internal speakers. Then put it back for my other apps.

So please guys in the next minor patch give us a sound source selection option like in WoW and SC2, btw you already have the code for it, just copy and paste it in D3 :)
I experienced a similiar problem, but after shifting between soundsources in the synstem settings it worked fine, but.... now my macbook refuses to play sound using the internal speakers, not just in diablo but in general. the only available option in the systemsettings for sound is optical sound.
really frustrating i had a perfectly funtioning mac before installing diablo, and now i have one that doesnt play sound if it doenst have access to the external soundcard. really anoying, and i cant find anyone having a similar problem anywhere on the internet.
Adding my hardware info here as I have the same problem

I use an external hardware firewire interface on my Mac Pro, the Onyx Blackbird. Both the installer and the game play though the internal speakers only. The Blackbird is the system default. Resetting game prefs did not help.

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro2,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3 GHz
Number of Processors: 2
Total Number of Cores: 8
L2 Cache (per Processor): 8 MB
Memory: 9 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP21.007F.B06
SMC Version (system): 1.15f3

ATI Radeon HD 5870:

Chipset Model: ATI Radeon HD 5870
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6898
Revision ID: 0x0000
ROM Revision: 113-C0780C-194
EFI Driver Version: 01.00.436
Displays:
Cinema HD:
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Adapter Type: Apple Mini DisplayPort To Dual-Link DVI Adapter
Adapter Firmware Version: 1.02
VP2250wb:
Resolution: 1680 x 1050 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Rotation: Supported

System Software Overview:

System Version: Mac OS X Server 10.7.4 (11E53)
Server Configuration: Advanced
Kernel Version: Darwin 11.4.0
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 1 day11:13

OnyxBlackbird:

Manufacturer: LOUD
Model: 0x7
Maximum Speed: Up to 400 Mb/sec
Connection Speed: Up to 400 Mb/sec
Sub-units:
OnyxBlackbird Unit:
Unit Software Version: 0x1
Unit Spec ID: 0xFF2

d3debug lines:

2012.05.22 00:33:41.878006827 Initializing sound subsystem...
2012.05.22 00:33:42.364605744 ****** Sound Device Caps ******
2012.05.22 00:33:42.376751989 Found 5 sound drivers:
2012.05.22 00:33:42.377278239 Driver 0: 'Built-in Output'
2012.05.22 00:33:42.377335781 Min Freq: 44100, Max Freq: 44100
2012.05.22 00:33:42.377782314 Speaker Mode: Stereo
2012.05.22 00:33:42.378336720 Driver Capabilities:
2012.05.22 00:33:42.378869899 Device can do multichannel output, ie greater than 2 channels.
2012.05.22 00:33:42.379412004 Device can output to 8bit integer PCM.
2012.05.22 00:33:42.379943370 Device can output to 16bit integer PCM.
2012.05.22 00:33:42.380667689 Device can output to 24bit integer PCM.
2012.05.22 00:33:42.381164474 Device can output to 32bit integer PCM.
2012.05.22 00:33:42.381604919 Device can output to 32bit floating point PCM.
2012.05.22 00:33:42.382785244 Driver 1: 'Built-in Line Output'
2012.05.22 00:33:42.382845629 Min Freq: 44100, Max Freq: 44100
2012.05.22 00:33:42.383311466 Speaker Mode: Stereo
2012.05.22 00:33:42.383807569 Driver Capabilities:
2012.05.22 00:33:42.384310203 Device can do multichannel output, ie greater than 2 channels.
2012.05.22 00:33:42.384813939 Device can output to 8bit integer PCM.
2012.05.22 00:33:42.385333058 Device can output to 16bit integer PCM.
2012.05.22 00:33:42.385826616 Device can output to 24bit integer PCM.
2012.05.22 00:33:42.386334592 Device can output to 32bit integer PCM.
2012.05.22 00:33:42.386844778 Device can output to 32bit floating point PCM.
2012.05.22 00:33:42.387933347 Driver 2: 'Built-in Digital Output'
2012.05.22 00:33:42.387982087 Min Freq: 44100, Max Freq: 44100
2012.05.22 00:33:42.388367696 Speaker Mode: Stereo
2012.05.22 00:33:42.388851040 Driver Capabilities:
2012.05.22 00:33:42.389345566 Device can do multichannel output, ie greater than 2 channels.
2012.05.22 00:33:42.389852174 Device can output to 8bit integer PCM.
2012.05.22 00:33:42.390356487 Device can output to 16bit integer PCM.
2012.05.22 00:33:42.390919732 Device can output to 24bit integer PCM.
2012.05.22 00:33:42.391552893 Device can output to 32bit integer PCM.
2012.05.22 00:33:42.392096872 Device can output to 32bit floating point PCM.
2012.05.22 00:33:42.393194644 Driver 3: 'CS50/CS60-USB Headset'
2012.05.22 00:33:42.393342445 Min Freq: 44100, Max Freq: 44100
2012.05.22 00:33:42.393688274 Speaker Mode: Stereo
2012.05.22 00:33:42.394190045 Driver Capabilities:
2012.05.22 00:33:42.394695546 Device can do multichannel output, ie greater than 2 channels.
2012.05.22 00:33:42.395198857 Device can output to 8bit integer PCM.
2012.05.22 00:33:42.395738178 Device can output to 16bit integer PCM.
2012.05.22 00:33:42.396242530 Device can output to 24bit integer PCM.
2012.05.22 00:33:42.396778235 Device can output to 32bit integer PCM.
2012.05.22 00:33:42.397272235 Device can output to 32bit floating point PCM.
2012.05.22 00:33:42.398253841 Driver 4: 'Onyx FireWire'
2012.05.22 00:33:42.398314097 Min Freq: 96000, Max Freq: 96000
2012.05.22 00:33:42.398808455 Speaker Mode: Stereo
2012.05.22 00:33:42.399295550 Driver Capabilities:
2012.05.22 00:33:42.399805709 Device can do multichannel output, ie greater than 2 channels.
2012.05.22 00:33:42.400463252 Device can output to 8bit integer PCM.
2012.05.22 00:33:42.400968714 Device can output to 16bit integer PCM.
2012.05.22 00:33:42.401471839 Device can output to 24bit integer PCM.
2012.05.22 00:33:42.401984167 Device can output to 32bit integer PCM.
2012.05.22 00:33:42.402491030 Device can output to 32bit floating point PCM.
2012.05.22 00:33:42.402985716 Selecting driver 0 (Built-in Output)
2012.05.22 00:33:42.403536501 Speaker Mode: 2

I am computer and audio hardware savvy, so feel free to contact me directly if you need any more info.

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