Trying to log in for the first time. Banned

Technical Support
I was trying to log in for the first time and my account is banned? Could anyone explain this? I preorder the game and what do I get? A ban? I didn't do anything with the game except for downloading the client, and installing it when the servers went up...
Sounds like you need to log a ticket. Forums are mostly peer-help, with the occasional mod.

You need to talk to them directly.
Yeah, I just wrote a ticket...have to wait 24 to 48 hours for a response. This is what I get for preordering :( And I even took a day off

I am seriously dissapointed

Edit: I can't even play singleplayer since it is always online. Where can I refund my purchase?

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