12 hours, no response yet

Technical Support
I have been on the forums for 12 hours and there is still no fix for my issue. It has been ignored over and over again. When I hit Play, the launcher goes, the game starts loading, and nothing happens. It still shows tthat the diablo3.exe and agent.exe32 are running. If i run the launcher and end the agent.exe32 process, it will just get stuck on "launching when I hit play. PLEASE ANSWER US BLIZZ... You are answering petty questions from people who are able to be in the game while I sit here and try to figure this out. Please make me taking vacation worth it because I feel like I am getting the shaft. I know others with this issue do as well.

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