Hacked with an authenticator

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maybe people are hacking because they hate d3 and to make a point
LMFAO

I just looked at my support ticket. They totally lied about the support time. The response just came in like 5-10 minutes ago but the post date says its from almost an hour ago.

Too funny.
Another point to note:

It is entirely possible that the loss of characters/gold/items is a database issue. I don't deal much with database administration so I won't claim to be an expert, but I do know that data loss is always a risk. This is a new product. Sure, it was beta-tested but the numbers of people involved in that process are almost statistically insignificant compared to the numbers of people playing now. The servers now are under exponentially more load than during beta. Small bugs that might have escaped notice in beta could cause major errors given the additional load.

Maybe Blizzard has been attacked similar to the attacks that various other gaming companies have faced, maybe not. Raging on the forums will not change their response in the slightest. If Blizzard is at all like any other major online entity their policy for dealing with online security breaches was decided long ago and is being acted out to the letter now (assuming there was some sort of breach).

Make technical support/customer service aware of your issues and then wait for a response. Lighting torches and gathering pitchforks won't help anyone.


QFT

The act of informing the public might hinder the investigation and allow the attacker to cease activities until such time as another vulnerability could be identified.


They don't even have to inform the public about what exactly is going on. AGAIN, a lot of people on the tech support forums are getting blamed by GMs for having crappy security or just selecting the wrong region to play in. They are telling them that nothing suggests a compromise of their account so they won't be getting rolled back. I luckily was told I WILL be rolled back, but I could see how this would be incredibly infuriating.


I would be correct to assume that you didn't go post in the forum yes?

Because I can easily sit in a forum, and yell OMFG I GOT HAXXORZ. Those people need to take the time and submit a ticket and Blizzard do their thing.

Overall point is, even if Blizzard discovered the issue/problem, it still takes time to fix it. The main employees work M-F, like mostly everyone else.

To be perfectly honest if I was working on a project as huge as Diablo 3, and it made release, I wouldn't be available on the weekend if my regular shift is M-F.
When you guys try to tell us that it was the user's fault that we lost our items and gold, you do nothing to contribute to helping the cause.

Just leave us alone if you disagree, nobody gives 2 !@#$s about whether you think we are right or wrong, we just want our stuff back and it would probably help the Blizzard Staff that are reading through these threads if they could identify problems through our post descriptions and not have to sift through a bunch of immature children trying to save face while throwing insults.


Amen to that. Also, "learn to computer" <-- lol.


lol now I'm laughing at typos :P


there was a guy like page 3 or something that put learn to computer, so i thought i would add it in.... i thought it was funny too :D
LMFAO

I just looked at my support ticket. They totally lied about the support time. The response just came in like 5-10 minutes ago but the post date says its from almost an hour ago.

Too funny.


Without going into extreme technical details, yes to scale out a massively popular website the developers do need to lie to its audience however it's automatic and they aren't picking on you.

Sometimes you'll notice a post has 10 posts when it really has 12, or maybe a post is 5 minutes old when it's really 8 minutes old. This is because they are keeping a copy of the page in a special place that can be served more efficiently to the user, but the downside is that sometimes it can be off by a tiny bit.

When it comes to response time on a form, or # of posts or search results it really doesn't matter that it isn't perfect. Why do you think Youtube and Google say "about 38,000,000 results". It's not exactly 38 million, it was 38 million the last time their cache was updated.
The funniest thing of all, is IF... big IF there, there was a security breach, and Blizzard had to shut the servers offline for 3 hours to fix the issue, you guys would be right back on here complaining that the servers were down.


Maybe, maybe not. At least then there would be an ETA. No estimated time as of present for character rollbacks. Seriously though, people complaining about losing character gear/equipment/gold after many of them having put in tens of hours already in? Essentially making their $60 dollars useless? The damn nerve of these people.


They don't even have to inform the public about what exactly is going on. AGAIN, a lot of people on the tech support forums are getting blamed by GMs for having crappy security or just selecting the wrong region to play in. They are telling them that nothing suggests a compromise of their account so they won't be getting rolled back. I luckily was told I WILL be rolled back, but I could see how this would be incredibly infuriating.


I would be correct to assume that you didn't go post in the forum yes?

Because I can easily sit in a forum, and yell OMFG I GOT HAXXORZ. Those people need to take the time and submit a ticket and Blizzard do their thing.

Overall point is, even if Blizzard discovered the issue/problem, it still takes time to fix it. The main employees work M-F, like mostly everyone else.

To be perfectly honest if I was working on a project as huge as Diablo 3, and it made release, I wouldn't be available on the weekend if my regular shift is M-F.


I have made a ticket and everything. What forum didn't I post in? I'm not sure I understand your first sentence.


lol now I'm laughing at typos :P


there was a guy like page 3 or something that put learn to computer, so i thought i would add it in.... i thought it was funny too :D

yes lol im going to start using that....
guy-"hay how do I DL a mod?"
me-"LEARN TO COMPUTER!"
For everyone telling me I didn't get hacked and telling me that I just lost my characters because I logged into the wrong region, I DIDN'T LOSE MY CHARACTERS. My characters are all still there, it's just that my last logged in character (my main monk) was stripped of my accounts gold, and his items. Animus has it spot on, Blizzard told me that I never logged on from a different IP address, meaning that there was a program that was designed start up Diablo 3, log on to my account, and join the hackers game and give all my gold to them. THIS EXPLAINS THE MYSTERIOUS RECENTLY PLAYED CHARACTERS THAT MANY, MANY PEOPLE ARE SEEING. Many people are reporting to see a "Leiyong" on their recently played list, when in fact, they have never played with them. The character is ALWAYS a level 1 monk, and will never reply to whispers. He has been logged in all day, just sitting there taking people's stuff.

Now, any other questions regarding whether I'm an idiot and just don't have an authenticator? Or have a jailbroken iPhone? Or downloaded suspicious malware from a third-party site? No, I didn't think so. This IS BLIZZARD'S fault.


How exactly did you come up with it being blizzards fault? All I saw was a nerdrage.

Because I can easily sit in a forum, and yell OMFG I GOT HAXXORZ. Those people need to take the time and submit a ticket and Blizzard do their thing.

Overall point is, even if Blizzard discovered the issue/problem, it still takes time to fix it. The main employees work M-F, like mostly everyone else.

To be perfectly honest if I was working on a project as huge as Diablo 3, and it made release, I wouldn't be available on the weekend if my regular shift is M-F.


As a system administrator I can tell you that when a product goes live, there are no weekends. Once the product is stable normal life can resume.

LMFAO

I just looked at my support ticket. They totally lied about the support time. The response just came in like 5-10 minutes ago but the post date says its from almost an hour ago.

Too funny.


Just because you just received the response does not mean it was not sent an hour or more ago.

1. The response could have been delayed by filtering on one side or the other.
2. The response might be reviewed before being sent to you.
3. The response could be generated and sent out in a queue (sending batches of responses at once rather than individual responses being sent as they are made)
4. The time could reflect time zone differences.

Blizzard gains nothing by lying to you.
05/20/2012 03:38 PMPosted by Turtle
@Daltin Again, stop posting assumptions. I have never visited a website like Diablofans or anything like that. Please do us all a favor, and escort your egotistical self out of the forums and let us mature adults discuss the severe matter at hand. Thanks.


Turtle did you have an authenticator?

Have you logged into ANY blizzard website lately other than the game?
I'm curious why people here are insisting that all users set the "authenticate every time" flag. The game will always authenticate every time whenever it sees access from a new IP address, correct? That's not something you can turn off.

So are you saying that the new attack involves something that is not only key logging my computer, but then also "playing" the game from my location in order to strip the accounts? If so that's a big new threat (but a little hard to believe.)

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