Characters and friends missing...

Technical Support
As the title says my previously created characters and friends list are now empty.

I created a character, a Witch Doctor, and played him for a bit. Logged out for a while. Attempted to log in around 5:00 PM my time but servers were "too busy". Around 7:00 PM I finally managed to log in but my friends list and character list were both empty.

Is there any way to recover my friends list. The character I don't care too much about since I only had about an hour or so invested in him.
I experienced the same.

Created my hero yesterday - on the EU server, and when i logged in today, it was gone. I found out that my hero was mooved to the american servers.

How does i get it back to the EU servers?

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