"That player is offline" when using /w

Bug Report
When I try to message someone on my friends list it occasionally says they are offline, even though they are currently playing.

It happens 50% of the time, and I often have to retype /w username and then press UP to resend the previous message.

I'm not sure why it only happens to one person though.

I can provide a screenshot if necessary, but unsure if posting his username is against T&C of forums.

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