Auction House bug. Charged for gold, no items

Bug Report
I tried to buyout an auction for 30,000 gold, and received an error message saying my request timed out. However, auction house records show I was charged 30,000 gold for an item I did not receive.

I can see on the forums that I am not the only one with an issue of this nature. Has Blizzard even acknowledged this problem? Will I be getting my gold back? I would hate to have used the real money auction house and be robbed like this.
same thing happened to me just now. 50k wand. it actually charged me twice and "refunded" only once. So I lost 50k and the wand isn't in my completed transactions. I opened a ticket.

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