missing gold from AH

Bug Report
A couple days ago I was bidding on an amulet and then I was outbid. I went to retrieve the gold from that and I was never able to get anything. The move to stash button was greyed out once clicked and it did nothing. After a few tries the transaction would no longer show up in completed transactions. This happened to me TWICE. I have screenshots of this and I posted a support ticket. It said to make a thread here. I'm missing around 2m now and all of these support ticket replies dont really give me a solution.

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