how do i change my secret question?

Technical Support
my account has been locked a couple of times already..... and i'd like to change my secret question.... how do i do this?
You can try contacting Billing and Customer support but please be aware that changing your secret question is only done in cases of extreme compromise. It is not something that you can do yourself and not something that Billing is usually willing to do. This is to prevent hackers from changing it on users.
i am aware that they will require you to send them a picture of your birth certificate

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