My account woes!

General Discussion
SO.. I purchased two digital versions of this game monday night. (One for me and one for my girlfriend) Last night we were both kicked from the game with the explanation our purchase didn't go through. So today I went to the local store buy two copies, and apply the product key (from one) to just my account. Now I cant play because it is still saying my account is suspended (as does my girlfriends).

What do I have to do to be able to play this game?
Sorry this post isn't in the right forum but because of my account issue I can't post anywhere else.

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