Strange account issue

Technical Support
When I log into my account I can clearly see all of my achievements, characters and items via my profile. However, as soon as I log into the client, it shows me having zero achievements, no characters (or buttons to restore most recent character deletion), meaning items are also gone. Even my friends list is wiped.

I have an authenticator on my account and it doesn't feel like a hack since my profile is saying one thing, but in-game says another. What could be the issue?

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