My tickets seem to go ignored..friends dont?

Technical Support
So I'm not sure if I'm on some sort of "do not answer tickets" list but Ive had one open coming up on 2 days. i know 2 days is nothing but i cant help but notice my roommates got answered in 15mins for the same problem. So that's why i seem to be lost, do you guys ignore Tickets of players if said player isn't liked by blizzard?

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