My char is bugged and I cannot open ticket.

Bug Report
http://i50.tinypic.com/oswyrk.jpg

Got this for 3-4 months now. And another strange thing is that Achievement tomes (story books) doesn't drop for this hero (example: the books from expionage achievement). They do for My other heroes but not for this one. There may be other achievements that are not working for this hero but I don't remember.

I have tried to open ticket and the site says:

We are unable to accept requests for this type of issue.
Please visit Diablo III Restorations for more information.

So when I go to Diablo III Restorations it says:

Achievements
Customer Support cannot award or alter achievements in Diablo III. If an achievement is not awarded and you feel that it should be, please attempt the achievement’s criteria again.

And I have tried to do it again and again but doesn't work.
The Battle.net database team is still investigating this issue. There's nothing more I can do on the QA side.

I know it's a frustrating issue, but bumping and spamming a thread isn't going to fix the issue any faster.

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